New Landing › How can we help? › Atelier › Product Image appears cropped

Viewing 12 posts - 1 through 12 (of 12 total)
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    Posted in: Atelier
  • July 23, 2015 at 3:49 pm #197149
    orianac
    Member
    Post count: 20

    Hi
    do you have any idea why the product image appears cropped at the bottom? (i.e. the url I provided)
    How can I solve this?

    Sorry can’t give you admin access since it’s a WP Multisite installation and I am not the admin.

    thanks

    July 24, 2015 at 8:56 am #197349
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Are you using the vertical layout for the images?

    – Kyle

    July 24, 2015 at 9:57 am #197369
    orianac
    Member
    Post count: 20

    Hi

    If you mean the vertical layout for the image gallery when there is more than one image per product, then yes, as you can see here: http://aleeza.wp.flyer.it/shop/prodotto-di-test/

    I tried to change the default 700px height in Theme Options > WooCommerce Options > Vertical Product Slider Height
    but nothing seems to change.

    thanks

    July 24, 2015 at 9:58 am #197370
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you provide me with a login so I can look into this please?

    – Kyle

    July 24, 2015 at 10:04 am #197373
    orianac
    Member
    Post count: 20
    This reply has been marked as private.
    July 24, 2015 at 10:49 am #197392
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Check now

    – Kyle

    July 24, 2015 at 11:36 am #197410
    orianac
    Member
    Post count: 20

    Thanks, but now the product with the image gallery (http://aleeza.wp.flyer.it/shop/prodotto-di-test/) has the images one after the other with the lightbox…is it not possible to use the previous image gallery with thumbnails on the left?

    July 24, 2015 at 11:44 am #197414
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    You need to update Atelier to the latest verison

    – Kyle

    July 24, 2015 at 11:47 am #197415
    orianac
    Member
    Post count: 20

    Ok, thanks for the info and the support!

    July 24, 2015 at 11:50 am #197416
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem

    July 27, 2015 at 6:55 pm #198264
    orianac
    Member
    Post count: 20
    This reply has been marked as private.
    July 28, 2015 at 5:17 pm #198664
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Before you run the update:

    – I would suggest you zip up the main theme and child theme folder and download them for backup.
    – It is also advisable to download a copy of your database, your host can do this if you are not conformable.

    This can be done much easier with a plugin, ex: https://wordpress.org/plugins/backupwordpress/.

    —

    Have you updated your child theme files to merge them with the latest update parent files?

    Thanks,
    David.

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