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  Posted in: Neighborhood
• July 23, 2015 at 3:03 pm #197139
  talent-o

  Member

  Post count: 87

  I have a site translated in 2 languages english and italian

  On the italian section checkout page do not work..
  i mean that checkout process seems to load continuously without allowing customer to move on with payment
  In the english section everything works fine..

  see attached screenshot

  please need urgent help

  Attachments:

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  July 23, 2015 at 4:05 pm #197158
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please check the server log to know the detail of this error and let me know also this detail.
  Thanks
  Mohammad

  July 23, 2015 at 4:08 pm #197159
  talent-o

  Member

  Post count: 87

  hi and thank you for your prompt reply

  i had no herrors, the checkout page just keep on loading without an end…

  Where can i find the server log?

  thank you

  July 23, 2015 at 4:21 pm #197164
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please contact at hosting provider about server error log.
  Thanks
  Mohammad

  July 23, 2015 at 4:24 pm #197167
  talent-o

  Member

  Post count: 87

  sorry mohammad but i do not understand what i have to do.

  please explain

  July 23, 2015 at 5:05 pm #197174
  talent-o

  Member

  Post count: 87

  ok,

  i found out error log:
  please let me know

  [Thu Jul 23 18:02:53 2015] [error] [client 157.55.39.90:18447] – http://www.packagingspecialist.eu – AH01215: Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 85 bytes) in /web/htdocs/www.packagingspecialist.eu/home/blog/wp-includes/wp-db.php on line 2223: /web/htdocs/www.packagingspecialist.eu/home/blog/index.php
  [Thu Jul 23 18:02:53 2015] [error] [client 157.55.39.90:18447] – http://www.packagingspecialist.eu – AH01215: : /web/htdocs/www.packagingspecialist.eu/home/blog/index.php
  [Thu Jul 23 18:02:53 2015] [error] [client 157.55.39.90:18447] – http://www.packagingspecialist.eu – AH01215: PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 85 bytes) in /web/htdocs/www.packagingspecialist.eu/home/blog/wp-includes/wp-db.php on line 2223: /web/htdocs/www.packagingspecialist.eu/home/blog/index.php

  July 23, 2015 at 6:25 pm #197208
  talent-o

  Member

  Post count: 87

  hi

  if it help i tried to install default wordpress theme and problem is solved.

  so problem is connected with neighborhood theme.

  i also tryed to encrease wp memory limit to 96, but it doesn’t fix

  need help please!

  July 24, 2015 at 6:32 am #197302
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please contact at your hosting provider to increase the wordpress memory limit to 128M.
  Thanks
  Mohammad

  July 24, 2015 at 7:28 am #197313
  talent-o

  Member

  Post count: 87

  I can do it by myself changing memory limit on WP-config file right?

  July 24, 2015 at 7:44 am #197318
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  You can try by yourself.
  Thanks
  Mohammad

  August 13, 2015 at 12:48 pm #203662
  talent-o

  Member

  Post count: 87

  i solved the problem moving to another host. So problem was connected to my old host provider

  thank you

  August 13, 2015 at 1:16 pm #203685
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I am glad 🙂 that your issue resolved.
  Thanks
  Mohammad

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  Posted in: Neighborhood