ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Dante
• July 10, 2015 at 4:35 pm #193700
  tynus

  Member

  Post count: 170

  Hi,
  I get a lot of 500 errors.

  The hosting company gave me error log, they say it is the theme, but I am to sure if this is the case.

  Jul 10 14:52:14 arg-plsh-c22n4 httpd[54349]: mod_fcgid: read data timeout in 40 seconds, referer: http://domainname.nl/
  Jul 10 14:52:14 arg-plsh-c22n4 httpd[54349]: End of script output before headers: index.php, referer: http://domainname.nl/

  Jul 10 15:03:34 arg-plsh-c22n4 httpd[55464]: [fcgid:warn] [pid 55464] (32)Broken pipe: mod_fcgid: ap_pass_brigade failed in handle_request_ipc function, referer: http://domainname.nl/

  Also they notice a repeating problem that come up:”Undefined index”
  They say it’s being caused by the “sf-header.php” of the theme.

  Hope you can help

  July 10, 2015 at 4:40 pm #193702
  tynus

  Member

  Post count: 170

  This reply has been marked as private.
  July 13, 2015 at 11:11 am #194044
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  These are server related issue so please contact at hosting provider about these issue.
  Thanks
  Mohammad

  July 13, 2015 at 11:31 am #194055
  tynus

  Member

  Post count: 170

  They say it’s the theme…so now I am stuck between a rock and a hard thing… 🙁

  They pointed out these by me mentioned issues as being a theme error.

  They deny it’s server related.

  How can I set them straight,then?

  What should I say to make them understand it’s their fault and not the theme?

  They just say look; it’s these errors caised by the header ouytput….bla bla bla…
  and I can’t just say; sorry it is server problem. I nee dmore ammo

  July 13, 2015 at 11:40 am #194060
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I am sure that its Apache server error. Please read and follow this article http://blog.secaserver.com/2011/07/cpanel-apache-php-fastcgi-data-timeout-error/.

  Thanks
  Mohammad

  July 13, 2015 at 9:08 pm #194262
  tynus

  Member

  Post count: 170

  Hi Mohammad,
  Thank you for your feedback…looks like I have to search a better provider for hosting then.

  Thank you

  July 14, 2015 at 5:30 am #194299
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I would suggest to use http://wpengine.com/.
  Thanks
  Mohammad

• Back to forum

  Posted in: Dante