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    Posted in: Dante
  • July 9, 2015 at 10:00 pm #193400
    camind
    Member
    Post count: 228

    Hi guys,

    I had some people complain about trying to leave a comment in mobile mode. Seems to only happen on phones that use older android version. 4.3 or under. Problem happens on samsung note 2 running android.

    Issue happens after first line is typed and next word follows but no space is visible between those words. Space was not able to be included even after trying multiple ways. So basically user cannot add a comment if comment is longer then one line. Space bar only works for first line. screen shot is attached. this is how it looks on a newer Android which has no problems. The words ONLY and KEEP would be completely together without space in between on older android.

    Thanks

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    July 10, 2015 at 1:03 pm #193628
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I see all things perfect. Can you please indicate the issue at screenshot?
    Thanks
    Mohammad

    July 12, 2015 at 4:36 am #193845
    camind
    Member
    Post count: 228

    Hi ,

    Screen shot does not have issue because this was problem that happened on a visitors phone. Phone is older version of android. I took a screen shot from my phone which is android 4.4 just to show you where the issue was happening but not of actual issue. The words ONLY and KEEP are together with no space in-between on older version of android. for some reason after the first line space bar no longer works. Again Only happens on android 4.3 or earlier. I gave you all details in the prior message.

    Thanks

    July 13, 2015 at 5:37 am #193891
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I see perfect spacing to all words in screenshot.
    Thanks
    Mohammad

    July 13, 2015 at 9:25 am #193964
    camind
    Member
    Post count: 228

    Hi,

    Screen shot is NOT of issue. Issue did not happen on my phone. Issue happened a few times on different visitors phone that all had older versions of android 4.3 or older. The screen shot is just an example so i can explain the issue to you. I do not have an older version of android to test. A few people have complained about this issue.

    So Again Please read the prior messages for explanation of issue. Screen shot is NOT of actual issue.

    Thanks
    Again

    July 13, 2015 at 10:18 am #194000
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Now i got your point. Which version of android have this issue? I need it to check.
    Thanks
    Mohammad

    July 13, 2015 at 8:48 pm #194255
    camind
    Member
    Post count: 228

    Ok good,

    Android version 4.3 and older

    happened on a Samsung Note 2

    Thanks

    July 14, 2015 at 5:55 am #194307
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I have tested with Android 4.3 and seems fine everything.
    Thanks
    Mohammad

    July 14, 2015 at 8:30 am #194346
    camind
    Member
    Post count: 228

    Hi,

    How about on Samsung Note 2 ?

    Thanks

    July 14, 2015 at 9:02 am #194359
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I dont have this device. I forward this to my colleague to check.
    Thanks
    Mohammad

    July 14, 2015 at 9:21 am #194362
    camind
    Member
    Post count: 228

    Thank you so much Mohammad

    July 15, 2015 at 1:26 pm #194864
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Only have access to an emulator, but checked here and all looks fine – https://www.dropbox.com/s/zzr9obgo0hx82ao/Screenshot%202015-07-15%2013.25.51.png?dl=0

    – Ed

    July 15, 2015 at 2:05 pm #194890
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    My real Android device it’s on version 5.0 so it shows fine.
    Also tested Galaxy Note II in a emulator and it shows fine.

    https://www.dropbox.com/s/x4on7oke4n43i5w/Screenshot%202015-07-15%2014.02.33.png?dl=0

    -Rui

    July 23, 2015 at 11:00 pm #197263
    camind
    Member
    Post count: 228

    Thanks guys…..must just be an isolated case. Will keep you updated

    July 23, 2015 at 11:17 pm #197269
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Ok let us know if necessary.
    -Rui

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