New Landing › How can we help? › Atelier › my mail logo is not working and showing as a broken link.

Viewing 15 posts - 1 through 15 (of 15 total)
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    Posted in: Atelier
  • July 7, 2015 at 1:21 pm #192392
    rohgepresst
    Member
    Post count: 76

    I have loaded a logo into the woocommerce section and no matter what i do it always shows as a broken link.

    July 7, 2015 at 2:23 pm #192423
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Where have you put this image?

    – Kyle

    July 8, 2015 at 9:22 am #192653
    rohgepresst
    Member
    Post count: 76

    in the media gallery

    July 8, 2015 at 9:30 am #192658
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    What format is the image?

    – Kyle

    July 10, 2015 at 10:13 am #193541
    rohgepresst
    Member
    Post count: 76

    it is a png i believe

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    July 10, 2015 at 10:32 am #193555
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide the link to that page?

    Always provide the link in the topic form, that you save us and you time in the resolution of the topic.
    Only our support team can see those details.

    Thanks

    -Rui

    July 10, 2015 at 1:10 pm #193630
    rohgepresst
    Member
    Post count: 76
    This reply has been marked as private.
    July 10, 2015 at 1:11 pm #193631
    rohgepresst
    Member
    Post count: 76
    This reply has been marked as private.
    July 10, 2015 at 1:21 pm #193634
    David Martin – Support
    Moderator
    Post count: 20834

    Hi,

    Without your WP login details we cannot see the media library.

    1) What page are you wanting to display the image on?

    2) What is the full link to the image.

    Cheers.

    July 10, 2015 at 1:30 pm #193639
    rohgepresst
    Member
    Post count: 76
    This reply has been marked as private.
    July 10, 2015 at 5:33 pm #193715
    David Martin – Support
    Moderator
    Post count: 20834

    Everything looks set up correctly, can you click the link in the screenshot to preview the email?

    Located: WooCommerce => Emails => Click here to preview your email template.

    Does this image not showup from within your email client? If so what email provider are you using?

    Thanks.

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    July 17, 2015 at 8:09 am #195489
    rohgepresst
    Member
    Post count: 76

    could this be because of the htaccess on the site?

    July 17, 2015 at 9:02 am #195509
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please contact WooCommerce about this issue as it’s not specific to the theme

    Thanks
    – Kyle

    July 17, 2015 at 2:37 pm #195660
    rohgepresst
    Member
    Post count: 76

    ok

    July 17, 2015 at 2:41 pm #195667
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Thanks Kyle
    -Rui

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