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  Posted in: Atelier
• July 3, 2015 at 6:24 pm #191640
  marketfire

  Member

  Post count: 49

  Please visit the “Site/Page URL” twice to be able to bypass the splash page.

  I am having two problems with the directory submission page here
  http://www.exercisesforsciatica.com/clinician-directory-submisison/

  I am using Google Chrome

  1) the generate coordinates button does not work. It simply does nothing, but coordinates are required for submission.

  2) upon submission, the page goes into a never-ending loading loop. It does in fact submit the listing for review, but the user who submits it has no way of knowing because it freezes with the pre-loading animation screen.

  Please attempt to submit a listing as a visitor, and use the login provided to troubleshoot.

  Thanks!

  July 6, 2015 at 9:42 am #191858
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  There is nothing I can do to get past your splash page, please disable it whilst we look at your issue.

  Thanks,
  David.

  July 6, 2015 at 8:38 pm #192177
  marketfire

  Member

  Post count: 49

  This reply has been marked as private.
  July 8, 2015 at 10:04 am #192687
  David Martin – Support

  Moderator

  Post count: 20834

  Got it, we are investigating both issues and I will report back on this when we have an update.

  Cheers.

  July 8, 2015 at 12:22 pm #192751
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Issue 1) – This has been fixed for the next 1.6 version update.

  Issue 2) – I am looking into this now.

  Thanks.

  July 16, 2015 at 12:49 am #195059
  marketfire

  Member

  Post count: 49

  Looks like the generate coordinates issue has been resolved. thank you.

  Have you had any luck recreating issue number 2. It appears to still be an issue on my site and am wondering if it’s till being looked at and troubleshooted.

  thanks!

  July 16, 2015 at 12:19 pm #195203
  David Martin – Support

  Moderator

  Post count: 20834

  Hi,

  Appologies on not getting back to you, this issue is not possible to replicate on my local version so it’s possible a 3rd party plugin or a child theme is causing this on your install. Please see the screenshot of how it should look – have you made any edits to the template?

  1) Can I disable your child theme?

  Thanks,
  David.

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  Posted in: Atelier