New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Menu Dropdown Bug

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    Posted in: Neighborhood
  • July 2, 2015 at 2:11 am #190840
    Stephen
    Member
    Post count: 44

    I’ve found a bug with menu items that include a dropdown.

    In the case where a menu item includes a dropdown, the top level menu item must be clicked twice in order for it to function correctly.

    You can see this in action on the theme demo. Try clicking any of the top level menu items (‘shortcodes’, ‘pages’, ‘features’, etc.) – http://neighborhood.swiftideas.net/shortcodes/

    What is the fix for this?

    July 2, 2015 at 6:44 am #190866
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    It should not happen with your website. Please provide me wesbite url to check.
    Thanks
    Mohammad

    July 2, 2015 at 7:11 am #190868
    Stephen
    Member
    Post count: 44

    As mentioned, it’s not specific only to my website. I’ve tested it on your theme demo also across a number of browsers/devices – http://neighborhood.swiftideas.net/

    July 2, 2015 at 7:21 am #190870
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Its for demo purpose at our site. Have you tested with your website?
    Thanks
    Mohammad

    July 2, 2015 at 7:59 am #190883
    Stephen
    Member
    Post count: 44

    I understand that, but the behavior on your demo is exactly the same as on my site.

    On your demo let’s take the ‘Shortcodes’ top level menu item for example – click on it once and nothing happens, then click on it for a second time and it functions correctly (linking through to its page).

    Not sure why you need to access my site to troubleshoot this when it’s happening right there on your demo.

    Regardless, access details for my site to follow.

    July 2, 2015 at 8:01 am #190885
    Stephen
    Member
    Post count: 44
    This reply has been marked as private.
    July 2, 2015 at 8:15 am #190888
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I need wordpress admin login detail to check and resolve the issue.
    Thanks
    Mohammad

    July 2, 2015 at 8:18 am #190889
    Stephen
    Member
    Post count: 44
    This reply has been marked as private.
    July 2, 2015 at 11:28 am #190972
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    There is a prelogin before wordpress admin login. Please provide correct admin login detail for both.
    Thanks
    Mohammad

    July 2, 2015 at 11:33 pm #191290
    Stephen
    Member
    Post count: 44

    I’ve already provided that to you. Check the post four messages up.

    July 3, 2015 at 4:43 pm #191599
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I see what you mean. Not sure if this is caused by the mobile menu functionalities where the 1st click expands the menu(since there is no mouse over effect) and the 2nd click goes that specific page is is configured in the menu.

    Will report the situation to the development team.
    Thanks

    -Rui

    July 3, 2015 at 6:03 pm #191634
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi there,

    Just checked on my iPhone, and it works as intended as far as I can see. On Shop I touch once and it drops down the sub menu – touch again and it goes to that page.

    Just to confirm, are you seeing different?

    – Ed

    July 6, 2015 at 12:43 am #191756
    Stephen
    Member
    Post count: 44

    The issue is not with the site as it appears on mobile. It’s with the site on desktop devices.

    The top level menu items (that include a dropdown) require two clicks to function correctly.

    The headings links within the dropdown also require two clicks to function correctly.

    I’m fine with the way these links work on mobile, but they should only require a single click on desktop devices.

    My client and I are concerned that this incorrect functionality in the menu is going to impact conversions.

    July 6, 2015 at 2:06 pm #192017
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Apologies for the confusion – understood now and I see the issue. Will get this resolved, we are planning to push an update tomorrow.

    – Ed

    July 8, 2015 at 6:57 am #192611
    Stephen
    Member
    Post count: 44

    Thanks Ed. I can confirm that this has been resolved with the latest update.

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    Posted in: Neighborhood
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