New Landing How can we help? Themeforest Theme Support Neighborhood Slow Load Times / Major hangs

Viewing 13 posts - 1 through 13 (of 13 total)
  • #189502
    skellator
    Member
    Post count: 5

    I am having some major hang time issues with this theme. Is this common. Watch the video for the demonstration.

    https://www.youtube.com/watch?v=jmxYOp6ZyOM&feature=youtu.be

    #189549
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    It seems any plugin issue. Please deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    Thanks 🙂
    With Best Regards
    Mohammad

    #191781
    skellator
    Member
    Post count: 5

    After deactivating all the plugins, I still get that same result. Any other ideas?

    #191827
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please remove the revolution slider from the page and check for issue.
    Thanks
    Mohammad

    #192120
    skellator
    Member
    Post count: 5

    Removing the revolution slider did not help either. Any other ideas?

    #192202
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Are you using fontdeck?
    Thanks
    Mohammad

    #192232
    skellator
    Member
    Post count: 5

    No I am not.

    #192244
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I see fontdeck code at your page code.

    <script type="text/javascript">
    var html = document.getElementsByTagName('html')[0];
    html.className += '  wf-loading';
    setTimeout(function() {
      html.className = html.className.replace(' wf-loading', '');
    }, 3000);
    
    WebFontConfig = { fontdeck: { id: '29651' } };
    
    (function() {
      var wf = document.createElement('script');
      wf.src = ('https:' == document.location.protocol ? 'https' : 'http') +
      '://ajax.googleapis.com/ajax/libs/webfont/1/webfont.js';
      wf.type = 'text/javascript';
      wf.async = 'true';
      var s = document.getElementsByTagName('script')[0];
      s.parentNode.insertBefore(wf, s);
    })();
    </script>		

    Please check at Admin -> Theme Options -> Font Options to remove it.

    Thanks
    Mohammad

    #193459
    skellator
    Member
    Post count: 5

    Didn’t notice that. Okay I went into settings and removed that. That hang is still occurring..

    #193712
    David Martin – Support
    Moderator
    Post count: 20834

    Hey,

    I have been testing your site and for the most part it’s pretty fast, one issue I can see is a JS console error:

    http://f.fontdeck.com/s/css/js/edcgearshop.com/29651.js 404 (Not Found)

    I would strongly recommend you remove the call as that will certainly not help the load time.

    Thanks,
    David.

    #193717
    skellator
    Member
    Post count: 5

    Hey,

    It looks like I didn’t see that multiple items were using FontDeck. Looks like that fixed the issue. Thanks.

    #193741
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I already informed about it but you did not remove it completely. Anyway feel glad that issue resolved.
    Thanks
    Mohammad

    #193802
    David Martin – Support
    Moderator
    Post count: 20834

    Thats great news, cheers Mohammad.

Viewing 13 posts - 1 through 13 (of 13 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register