New Landing › How can we help? › Atelier › Product: Not load image – I have to refresh page to see images

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    Posted in: Atelier
  • June 5, 2015 at 5:39 pm #181888
    stefanoroma
    Member
    Post count: 11

    Hi,
    nice theme! Very customizable 😉
    But I have a big problem… when click in next image, the product image sometimes not load, I need refresh page to see it.

    The pictures are 180kb… so I think are not so big.
    The server is rapid server.
    Memory: 256
    Linux last PHP
    I use Chrome Browser

    Some ideas?
    Tks

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    June 5, 2015 at 5:43 pm #181890
    stefanoroma
    Member
    Post count: 11

    I tried in Firefox and work fine.. so I think is somthing in the code that Chrome don’t like. I hope it can help you.

    June 5, 2015 at 5:49 pm #181891
    stefanoroma
    Member
    Post count: 11

    Hi, I reduce error… changing the Page Transition: now is SET ON and in Chrome Work more times, but over 10 times 1 make error.

    Help please 🙁

    P.s.
    The internat connection is stable 😉

    June 5, 2015 at 5:54 pm #181894
    stefanoroma
    Member
    Post count: 11

    Definitly… bug in Chrome, I tried 4 times and 3 times not show up product images..

    June 7, 2015 at 10:21 am #182031
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    This can be a plugin conflict. Try to disable all plugins except Swiftframework and Woocommerce, clear the cache and try again.

    It it works you need to reactive the plugins one by one(or several at each time) to figure out what plugin is causing it.

    -Rui

    June 7, 2015 at 12:40 pm #182067
    stefanoroma
    Member
    Post count: 11

    Hi Rui,
    tks for reply, but how can you see (I send youa WP Admin access) the plugin activated are only plugins necessary for Atelier Theme works (SwiftFrameworks and Woocommerce).

    Access at the web and check yourself 😉

    Help me to solve this critical problem Please.
    Tks
    Stefano

    P.s.
    I tried to clear cache too and continue with problem…

    June 8, 2015 at 11:26 am #182328
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    I’m not able to replicate the issue, going to several products and click next image (with arrows) and every image loads fine

    – Kyle

    June 8, 2015 at 11:48 am #182341
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    June 8, 2015 at 12:29 pm #182367
    stefanoroma
    Member
    Post count: 11

    Hi Rui,

    The problem Is with chrome and when click Newxt Product Items (Arrow 1).
    In FF work fine, is something about images loading.

    June 8, 2015 at 12:30 pm #182369
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Working fine for me in Chrome, tested multiple times. Have you been able to replicate on another computer?

    – Kyle

    June 8, 2015 at 12:32 pm #182370
    stefanoroma
    Member
    Post count: 11

    Hi Kyle,

    try to replicate the issue with Chrome and ADSL 10MB, I think is a problem about image loading.

    Actually the images are 180kb I think are not so big.
    You can make tast in Admin I sent you password.
    But now I need activate Coming Soon mode, you can disable during your test if you need.

    Tks
    Best regards.
    Stefano

    June 8, 2015 at 12:36 pm #182373
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    The images load fine for me

    Have you been able to replicate on another computer?

    – Kyle

    June 8, 2015 at 12:38 pm #182374
    stefanoroma
    Member
    Post count: 11

    Hi Kyle,

    just in this moment I replicate the error.
    I tried in PD and in MAC, different connection, but same issue 🙁

    June 8, 2015 at 12:39 pm #182375
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Will forward to Rui to see if he can replicate

    – Kyle

    June 8, 2015 at 1:30 pm #182395
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Has I said before, I couldn’t replicate that.
    I tried again and it loaded always.

    Can try in in Chrome Incognito mode? Also save a video of the issue so we can see it exactly.

    Thanks
    -Rui

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