New Landing › How can we help? › Cardinal › Site crashes Android Firefox and Chrome

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    Posted in: Cardinal
  • June 3, 2015 at 1:30 am #180942
    walterhenson
    Member
    Post count: 10

    When I try to pull up my site on Android (5.0.2) Chrome and Firefox, the application crashes while trying to load the main page, usually while the progress icon is displaying over the swift slider. Both give the message that there was an error and the application has to close. It opens in every other mobile browser I tried, and is fine in all iOS.

    Thanks.

    June 3, 2015 at 7:22 am #180987
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    This issue related with your mobile only. Please check with your mobile memory, clear all cache of phone and reinstall all browser again.
    Thanks
    Mohammad

    June 3, 2015 at 1:04 pm #181106
    walterhenson
    Member
    Post count: 10

    Hi and thanks. This seems to have fixed the Firefox issue, but Chrome is still crashing. If it’s definitely a phone/app issue, I will try to look it into it that way.

    June 3, 2015 at 4:23 pm #181174
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Just try it more till resolve.
    Thanks
    Mohammad

    June 3, 2015 at 9:11 pm #181239
    walterhenson
    Member
    Post count: 10

    Tried more, but it still crashes the app and other apps on the phone. Please take a look and let me know if the video or swift slider is the problem. No other site does this.

    June 4, 2015 at 12:56 pm #181425
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    it’s showing fine in my Samsung S4
    https://www.dropbox.com/s/jufvgvqk6562o22/2015-06-04%2019.54.05.png?dl=0

    Try in another device.

    -Rui

    June 4, 2015 at 1:07 pm #181428
    walterhenson
    Member
    Post count: 10

    Thanks for trying that. I will keep an eye on it.

    June 4, 2015 at 1:18 pm #181430
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem.
    -Rui

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