New Landing How can we help? Atelier SERIOUS ISSUE with SPB – deleting content

Viewing 8 posts - 1 through 8 (of 8 total)
  • Posted in: Atelier
  • #180925
    reelism
    Member
    Post count: 15

    Any change I make at: http://dev.specialistcosmeticsurgery.com.au/contact-us/ DELETES the text content.

    If I switch to SPB, change any of the settings, the text content is deleted – which then shows an empty page
    OR
    ‘No results found, please try again’.

    Can you please check this out?
    This is an absolute deal-breaker for working with your theme.

    #180926
    reelism
    Member
    Post count: 15
    This reply has been marked as private.
    #180953
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @reelism

    So you are adding text, then enabling the page builder and making changes? If so – the page can either be one or the other, but you should only make changes in the page builder.

    – Ed

    #180954
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Just to confirm, there are no issues with the page builder deleting content when being used correctly.

    – Ed

    #180955
    reelism
    Member
    Post count: 15

    NO. Not that’s not what I’m doing/the issue.

    The page is saved, then I go into page builder, or make any change and ALL text disappears. I repeat – it deletes ALL text content. It then displays either a blank page OR ‘No results found, please try again’.

    The only way to get content back is to restore a revision.
    THERE IS NO CONTENT AT THE MOMENT – BECAUSE IT WAS DELETED, LOOK IN THE REVISIONS.

    Can you please look into asap?

    #180956
    reelism
    Member
    Post count: 15

    And to clarify further – I could bring elements into the Text Body content, it looked fine, on save ALL content disappears – inc the elements i’d dragged in.

    #181230
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Taking a look now.

    Is this happening on all pages, or specifically this page?

    – Ed

    #181231
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    The issue is that if you want to use the page builder for an existing page, you’ll need to copy the content into a Text Block, and then save the page.

    I’ve set this up on that page for you to check.

    – Ed

Viewing 8 posts - 1 through 8 (of 8 total)

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