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  Posted in: Atelier
• June 2, 2015 at 10:19 pm #180918
  NiO

  Member

  Post count: 233

  Hi,

  Just purchased and installed the theme. When I now try to change a theme option it will not save. The right part of the panel turns a darker colour and then seems to be stuck. The options can no longer be changed until I do a refresh. When I do the refresh I see that changes have indeed not been saved.

  Any idea what can be wrong? I have included the WordPress userid and password in case you want to have a look.

  The attached screenshot shows how the screen looks after saving. The only thing I have tried to do is change the header from type to to type 5 and then save.

  Cheers,
  Johan

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  June 3, 2015 at 1:05 am #180941
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Couldn’t login with those credentials. Can you assign new ones?
  Also try to deactivate all plugins except SwiftFramework

  -Rui

  June 3, 2015 at 6:14 am #180972
  NiO

  Member

  Post count: 233

  Sorry about that! Here you go:

  Username: TempAdmin
  Password: 2016!Howdy01x
  http://nio.photography/wp-login.php

  All plugins, except the ones needed for the theme are deactivated at the moment!

  June 3, 2015 at 10:47 am #181048
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  I saved it without any problem.
  Can you clear your browser cache and try again? Also try in a different browser.

  -Rui

  June 3, 2015 at 12:25 pm #181101
  NiO

  Member

  Post count: 233

  Hi Rui,

  Now that is weird. If I use the TempAdmin that I created for you I can indeed save without a problem. If I use my own Admin password I can’t. Both have the same role …

  I am lost … any idea?

  Thanks so far,
  Johan

  June 3, 2015 at 12:50 pm #181105
  NiO

  Member

  Post count: 233

  Hi again Rui,

  I guess it is not really logical that this would be theme related, so there must be something wrong with my WordPress database. To be safe, I will reset WordPress, re-import posts and pages from my live site and then re-install the theme.

  Thanks for the help so far. If I run into it again after the re-install I probably will come back to you 🙂

  Best regards,
  Johan

  June 3, 2015 at 5:16 pm #181195
  NiO

  Member

  Post count: 233

  Hi Rui,

  Rebuild the whole thing from scratch and now everything is fine. Case closed.

  Thanks,
  Johan

  June 4, 2015 at 1:22 pm #181432
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  that’s great.

  -Rui

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  Posted in: Atelier