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  Posted in: Cardinal
• May 19, 2015 at 10:32 am #176388
  darthsaschi

  Member

  Post count: 86

  Hi Swiftideas.

  We have a problem with Master Slider on IE10 and 9.

  See attached Image.

  Master Slider Support will not accept my question because of the bundle, so they will ask me to ask you 🙂

  It´s quite urgent, the site is live :[

  Thank you.

  Sascha

  Attachments:

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  May 19, 2015 at 10:50 am #176397
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  I’m not getting any error using IE11 in Windows 7
  You can post a comment in their Themeforest product page comments, they should reply.

  -Rui

  May 19, 2015 at 1:35 pm #176491
  darthsaschi

  Member

  Post count: 86

  Hi Rui.

  Yes, it´s an IE10 and IE9 problem.

  I´ll try to contact them, but last time they sent me back to you.

  Sascha

  May 19, 2015 at 2:02 pm #176516
  darthsaschi

  Member

  Post count: 86

  Ah, yes – IElt11 – IE lower than 11.

  Sorry for being unclear :[

  May 19, 2015 at 2:06 pm #176520
  darthsaschi

  Member

  Post count: 86

  Hi Rui.

  Master Slider latest Version is 2.14.

  Do you think the latest version could have this fixed?

  Kind regards.

  Sascha

  May 19, 2015 at 2:07 pm #176521
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  No problem. Manage to replicate the error.
  Will have to forward this to the development team.

  The error says that it’s not possible to get the property “slice”

  -Rui

  May 19, 2015 at 5:11 pm #176614
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Have just updated the version in the sticky topic – please try that out.

  – Ed

  May 20, 2015 at 12:29 pm #176906
  darthsaschi

  Member

  Post count: 86

  Thanks Ed.

  Sadly the error persists…

  I wrote it to averta and they also advised me to update.

  What shall we do now?

  Thanks and kind regards.

  Sascha

  May 20, 2015 at 12:59 pm #176923
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Best to let them know that the update didn’t fix the issue – which is definitely a plugin issue.

  – Ed

  May 20, 2015 at 1:11 pm #176932
  darthsaschi

  Member

  Post count: 86

  Hi Ed.

  I did. I hope they can fix it soon…

  I´ll let you know.

  Sascha

  May 20, 2015 at 1:31 pm #176942
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Ok. Let us know.
  -Rui

  May 24, 2015 at 8:10 am #177983
  darthsaschi

  Member

  Post count: 86

  Hi Swiftideas.

  Okay, averta sent me back to you:

  http://codecanyon.net/item/master-slider-wordpress-responsive-touch-slider/7467925/comments?page=34&filter=all#comment_10068782

  What to do next?

  Thanks and kind regards.

  Sascha

  May 25, 2015 at 3:15 pm #178184
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  What a waste of time. I’ll have to log the same issue with them so that they’ll actually look at it.

  I’ll be in touch once we get a response from them.

  – Ed

  May 27, 2015 at 10:07 am #178749
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Alright, thanks for clarification. I passed this issue to our dev team and we will fix it in upcoming update.

  Thanks for reporting.

  We’ll post the updated zip in the sticky topic when we receive notification from them.

  Thanks,

  – Ed

  May 27, 2015 at 8:07 pm #178924
  darthsaschi

  Member

  Post count: 86

  Hi Ed.

  I’m sorry they didn’t accept my issue.

  Thanks for your support!

  Sascha

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  Posted in: Cardinal