ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Dante
• May 18, 2015 at 5:53 pm #176117
  poptop

  Member

  Post count: 57

  *screenshot below*

  I notice there is a top black advertising bar on iPad: “Effective virtual presentations….” As well as the description below: “Global brand consulting for apparel and apparel-related companies.”

  I’m not sure where this is coming from and it doesn’t appear on desktop or mobile.

  Thanks

  Attachments:

  You must be logged in to view attached files.
  May 19, 2015 at 6:13 am #176270
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I dont see it here. This is browser or device specific issue. There are many Advertisement display while using mobile/ipad.
  Thanks
  Mohammad

  May 19, 2015 at 6:23 am #176272
  poptop

  Member

  Post count: 57

  Hi Mohammad, thanks for your swift response. Is there a way to turn off this advertisement on every browser/device since you mention it is a device specific issue.

  Thanks

  May 19, 2015 at 6:31 am #176275
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  We can control it only our device.
  Thanks
  Mohammad

  May 19, 2015 at 6:46 am #176281
  poptop

  Member

  Post count: 57

  Hi Mohammad, the advertisement looks to be part of the theme design (top black bar) and not a popup advertisement. I’m curious how it would not be possible to control it through the theme code?

  Thank you

  May 19, 2015 at 6:50 am #176283
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please open this page at Chrome browser. Right click, inspect element and take screenshot to know the html code of this. You can attach screenshot and i will check it.

  Thanks
  Mohammad

  May 19, 2015 at 11:02 pm #176685
  poptop

  Member

  Post count: 57

  Hi Mohammad, the advertisement is only appearing on Safari. How would I go about getting you the html code from Safari?

  May 20, 2015 at 5:12 am #176707
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  It seems fine here so please check with another device.
  Thanks
  Mohammad

  May 20, 2015 at 5:20 am #176708
  poptop

  Member

  Post count: 57

  Thanks, Mohammad. I understand that this issue is not appearing on your iPad or perhaps on other devices, but I’m wondering if it could be fixed on devices that do show this advertisement.

  Thanks

  May 20, 2015 at 5:29 am #176713
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Some Ipad app display advertisement while using any application. Many browser Addon also display advertisement. We can not control these things through theme. Please open another website and check for this issue.
  Thanks
  Mohammad

  May 20, 2015 at 5:54 am #176716
  poptop

  Member

  Post count: 57

  Hi Mohammad, I’m not sure if you viewed the screenshot I attached with my first post. The top black bar advertisement appears part of the theme as the styling looks similar, particular the section that says “World Blazer Consulting | Global Brand…” This content looks like it is coming from somewhere on the site, but I am not sure where or how to turn it off.

  Thanks

  May 20, 2015 at 6:26 am #176720
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please deactivate all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).
  Thanks
  Mohammad

  May 20, 2015 at 4:53 pm #177039
  poptop

  Member

  Post count: 57

  Hi Mohammad, the first top black bar is gone now, and just the message about my company is left. I don’t mind this message, but I don’t know how I can edit this text. *screenshot below*

  Attachments:

  You must be logged in to view attached files.
  May 20, 2015 at 5:10 pm #177046
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please check the promo options at Theme Options.
  Thanks
  Mohammad

  May 20, 2015 at 5:12 pm #177047
  poptop

  Member

  Post count: 57

  Hi Mohammad, I checked the promo bar, but it is turned off and it contains different text *screenshot below*

  Attachments:

  You must be logged in to view attached files.
• Back to forum

  Posted in: Dante