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    Posted in: Joyn
  • May 7, 2015 at 5:36 pm #172944
    Trinidad
    Member
    Post count: 30

    I use wordpress and Joyn theme and I have trouble with woocommerce . When I introduce the photo on the product gallery , it doesn’t upload it. In addition to this, the pictures’s product appears too big.

    Would you kindly help me with this problem, please?

    regards
    Trinidad

    May 8, 2015 at 7:10 am #173075
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    sure, please provide me with a link to the product and a login so I can check this for you

    – Kyle

    May 8, 2015 at 5:06 pm #173329
    Trinidad
    Member
    Post count: 30

    Hi
    the web is : http://www.batadecolainmaculadaortega.com but now is mantein mode
    if you need the password i like to send it to you but how to do that privately?
    thanks.

    May 8, 2015 at 11:18 pm #173367
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Using the “Set as private reply” option in the reply here in the support forum.
    It’s just below the Tags input box.

    -Rui

    May 9, 2015 at 5:10 pm #173402
    Trinidad
    Member
    Post count: 30
    This reply has been marked as private.
    May 9, 2015 at 6:39 pm #173414
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can’t see the login page, only see the maintenance page.
    Can you check this?

    -Rui

    May 10, 2015 at 5:06 pm #173504
    Trinidad
    Member
    Post count: 30
    This reply has been marked as private.
    May 11, 2015 at 7:05 am #173611
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Your website is not loading. Is your url http://www.batadecolainmaculadaortega.com/ correct?
    Thanks
    Mohammad

    May 11, 2015 at 7:59 pm #173894
    Trinidad
    Member
    Post count: 30
    This reply has been marked as private.
    May 12, 2015 at 7:10 am #173940
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I dont see any login screen at this page http://www.batadecolainmaculadaortega.com/wp-admin/.
    Thanks
    Mohammad

    May 12, 2015 at 4:58 pm #174187
    Trinidad
    Member
    Post count: 30
    This reply has been marked as private.
    May 15, 2015 at 6:52 am #175149
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Yes but we can’t get to the login page, I’m getting a 502 bad gateway

    – Kyle

    May 15, 2015 at 7:42 pm #175482
    Trinidad
    Member
    Post count: 30
    This reply has been marked as private.
    May 15, 2015 at 10:11 pm #175498
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I tried but I’m only seeing a maintenance mode page where it should be the login page.

    You need to turn off whatever maintenance mode you have so we can log in and help you out.

    -Rui

    May 16, 2015 at 4:37 pm #175567
    Trinidad
    Member
    Post count: 30
    This reply has been marked as private.
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