ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Neighborhood
• May 7, 2015 at 2:11 pm #172849
  Henrita

  Member

  Post count: 63

  Hello, I have been asking for two main things in order to set up my website, its been over two weeks and nothing has been done. I asked how to translate few words into lithuanian. Got no answer. I asked for help in recovering to pages “shop with right sidebar” and “shop with left sidebar” gave you logins and password so you can help me with this, and still nothing… I am not expecting you to help me with woocomersse translation.
  I am not professional but this not the first theme that I both and now I can compare support that is provided. I am upset and disappointed, how long it will take YOU to hear me?

  May 7, 2015 at 2:27 pm #172856
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi @Henrita,

  There must be some misunderstood going on. I checked the topics and the last reply was always ours expect 1 situation.

  That doesn’t mean something is solved or not, but you need to reply us back when something is missing within our support scope.

  The only exception is that one on the shop pages, but someone replied after you with a long reply and I didn’t see yours. You should have contact us back earlier so we can know that something was left behind.

  I logged in with the credentials you provided and it says that don’t have permission to enter the admin area. Please check this

  -Rui

  May 7, 2015 at 2:27 pm #172857
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  I doubt that’s the case, our oldest topic is one day, we always respond within 24-48 hours. If you can please provide the links to the topics, I’ll check them out for you

  – Kyle

  May 7, 2015 at 2:36 pm #172861
  Henrita

  Member

  Post count: 63

  This reply has been marked as private.
  May 7, 2015 at 2:39 pm #172867
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Please see Rui’s response

  – Kyle

  May 8, 2015 at 11:50 am #173222
  Henrita

  Member

  Post count: 63

  This reply has been marked as private.
  May 8, 2015 at 12:13 pm #173228
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Please continue with discussion on the topics themselves, as I’m not sure what issues you are facing

  Will close this thread

  – Kyle

  May 8, 2015 at 12:17 pm #173230
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  This reply has been marked as private.
• Back to forum

  Posted in: Neighborhood