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  Posted in: Neighborhood
• May 4, 2015 at 3:56 pm #171631
  wpoi.web

  Member

  Post count: 16

  Hi there,

  I’ve wrapped up a clients site, and noticed that many parts of the theme are not responsive.

  For example – the individual shop pages do not respond as shown in the neighborhood demo in tablet an

  Neighborhood Demo Product Page: http://neighborhood.swiftideas.net/product/levis-1967-505-jeans/
  Client Site Product Page: http://bit.ly/1AA3z03

  Neighborhood Demo Home Page: http://neighborhood.swiftideas.net/
  Client Site Home Page: http://bit.ly/1AA3g5d

  Can I please get a solution from someone as this is urgent. Thank you.

  May 5, 2015 at 8:39 am #171848
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Are you using latest version of theme and plugins? Let me know.
  Thanks
  Mohammad

  May 5, 2015 at 2:30 pm #171985
  wpoi.web

  Member

  Post count: 16

  Hi Mohammad,

  We have version 2.1.6 installed – this version on your website was completely responsive when we bought it, so it’s not an issue of whether we have the latest theme version or not.

  To add to this, having the latest version of plugins doesn’t have an effect on whether a theme is responsive or not.

  Can you please provide us with a solution? We paid for a theme that was showcased responsive and the client link I provided to you is clearly not responsive.

  Thank you,

  D.

  May 5, 2015 at 5:29 pm #172076
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please attach some marked screenshot to explain your issue better. I need also some specific page urls to check the issue so i can resolve easily.
  Thanks
  Mohammad

  May 7, 2015 at 5:15 pm #172934
  wpoi.web

  Member

  Post count: 16

  This reply has been marked as private.
  May 9, 2015 at 10:06 pm #173441
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi there,

  Please can you try disabling any active plugins – your product page is loading the main styles after the responsive styles, and overriding it, which is causing the issue. This does not happen with the theme as standard.

  – Ed

  May 25, 2015 at 8:39 pm #178237
  wpoi.web

  Member

  Post count: 16

  Hi Ed,

  I have went through disabling plugins one by one, as well as updating each plugin. Still not responsive on the product pages (example – http://bit.ly/1eqArUr).

  Which main styles are overriding the responsive styles?

  Thank you,
  D

  May 28, 2015 at 2:21 pm #179206
  wpoi.web

  Member

  Post count: 16

  This reply has been marked as private.
  May 28, 2015 at 2:41 pm #179217
  Nishant – SUPPORT

  Spectator

  Post count: 649

  Hello wpoi.web,

  Please provide your login details marking private reply option below.

  I will look into this now.

  Regards,
  Nishant
  SwiftIdeas Customer Support Team

  May 28, 2015 at 2:46 pm #179218
  wpoi.web

  Member

  Post count: 16

  This reply has been marked as private.
  May 28, 2015 at 3:45 pm #179243
  Nishant – SUPPORT

  Spectator

  Post count: 649

  I solved the issue for you. I have put a custom css in your theme options.

  Regards,
  Nishant
  SwiftIdeas Customer Support Team

  May 28, 2015 at 4:06 pm #179253
  wpoi.web

  Member

  Post count: 16

  This reply has been marked as private.
  May 29, 2015 at 10:09 am #179489
  Nishant – SUPPORT

  Spectator

  Post count: 649

  Hello wpoi.web,

  I am checking this for you now.

  Regards,
  Nishant
  SwiftIdeas Customer Support Team

  May 29, 2015 at 12:55 pm #179626
  Nishant – SUPPORT

  Spectator

  Post count: 649

  Hello wpoi.web,

  All looking good and tablet and mobile as well.

  Regards,
  Nishant
  SwiftIdeas Customer Support Team

  June 8, 2015 at 9:08 pm #182574
  wpoi.web

  Member

  Post count: 16

  This reply has been marked as private.
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  Posted in: Neighborhood