Hello,
I said I tried the guide (to troubleshoot this issue myself) and it didn’t do anything. The custom code was deleted after being tried.
That information was just added so that support didn’t tell me “use the guide”, like in the Themeforest comments. This is the guide I’m talking about: http://www.swiftideas.com/knowledgebase/replicating-the-demo-naked-header-example/
Here is the issue again, because it doesn’t seem like you’ve logged in and actually tried to troubleshoot it: It is the homepage. The top element is a video parallax that should be a cover (run the height and width of the full page). The meta settings are set to “Naked Header (Light)” and to hide the space at the top of the page. If I try and check “Hide Page Title”, it shows a gap at the bottom of the page the height of the page title, instead of giving the full parallax cover effect. If I let the page title display, the parallax cover works fine, but that ruins the naked effect.
What I need is to help find out why this is happening and how to fix it. The parallax needs to work without the title displaying.
This is holding back the launch of the website. If need be, please escalate to higher support.
Thank you.
.