ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Flexform
• April 30, 2015 at 4:08 pm #170595
  thewoosh

  Member

  Post count: 27

  Hi I recently received a notification that I needed to upgrade flexform. I also noticed that when trying to administer the site that used it, I was getting white on white text, so wondered if the upgrade would fix this.

  When I try to upload the new version, I get the following error:

  Installing the theme…
  Destination folder already exists. /var/www/clients/client0/web1/web/wp-content/themes/flexform/
  Theme install failed.

  … I presume this is because it is trying to overwrite the existing version of the theme. My understanding was that it would install alongside the existing version and then I would switch the site to the new version and delete the old. Do I have the wrong idea?
  How do you propose I proceed?

  Many Thanks,
  Andy

  May 1, 2015 at 7:28 am #170732
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please change the permission to 777 of this flexform directory.
  Thanks
  Mohammad

  May 1, 2015 at 11:41 am #170809
  thewoosh

  Member

  Post count: 27

  thanks Mohammad – should I change it back after update to something else for security reasons?

  May 1, 2015 at 11:50 am #170811
  thewoosh

  Member

  Post count: 27

  BTW that doesn’t work – I get the same failure message and in my log is the following:
  (70014)End of file found: mod_fcgid: can’t get data from http client, referer: http://www.xxxxxxxxx/wp-admin/network/theme-install.php?upload

  May 1, 2015 at 12:21 pm #170826
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please open to edit wp-config.php at wordpress root installation directory.

  Find this code:-
  define( 'WP_DEBUG',false  );
  Change to-:
  define( 'WP_DEBUG', true  );

  After that i need wordpress admin login detail.
  Thanks 🙂
  With Best Regards
  Mohammad

• Back to forum

  Posted in: Flexform