New Landing › How can we help? › Themeforest Theme Support › Dante › Website loading trouble on some browsers

Viewing 11 posts - 1 through 11 (of 11 total)
  • Back to forum
    Posted in: Dante
  • April 23, 2015 at 5:39 am #167508
    alemarengo
    Member
    Post count: 695

    Hi guys.
    I’m using Dante and experiencing this: http://www.chinesiofitness.it/area-fitness loads well ok on desktops ans Firefox mobile, but on Chrome mobile and Opera it occurs that for the former browser loads search assistant, which is disabled, but some content’s missing; for the latter browser doesn’t load font awesome icons.
    Could it be the poor hosting performances that affects theme loading?
    Please, see attached screenshots.

    Attachments:
    You must be logged in to view attached files.
    April 23, 2015 at 11:23 am #167629
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It can be memory issues or plugins conflict.
    Try to increase the memory.
    https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    -Rui

    April 23, 2015 at 10:07 pm #167884
    alemarengo
    Member
    Post count: 695

    Hi!
    Website was already set to have 128M of mem.
    Now that I set 256M issue is not solved.
    What could it be?

    April 24, 2015 at 10:41 pm #168395
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hi @puntobiancosnc

    The only thing I can think of that could cause that would be 404s or 500s on loading certain files. Would be helpful to see the console log when the page loads like that.

    – Ed

    April 25, 2015 at 12:06 am #168438
    alemarengo
    Member
    Post count: 695

    How can I see log on mobile?

    April 25, 2015 at 12:43 am #168447
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Only with developer tools like Android Studio, an usb cable and some other things.
    I will check it during the weekend, need to setup the environment to test it.

    -Rui

    April 27, 2015 at 8:00 am #168891
    samgill000
    Member
    Post count: 3

    Hello,

    I am having similar issues on http://www.etindex.com where it is loading correctly for me on some browsers from some locations and then others periodically not.

    This is the error message that occurs:

    The error message I get in Chrome is:
    Failed to load resource: net::ERR_INCOMPLETE_CHUNKED_ENCODING

    The error message I get in Safari is:
    Failed to load resource: The operation couldn’t be completed. (kCFErrorDomainCFNetwork error 303.)

    Please advise

    Attachments:
    You must be logged in to view attached files.
    April 27, 2015 at 9:57 am #168936
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @samgill000

    The site loaded fine for me, maybe some problem in your network. Can you try in a different place/computer.


    @puntobiancosnc
    Didn’t manage to see it in the weekend, will check it today.

    -Rui

    April 27, 2015 at 10:07 am #168945
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    @puntobiancosnc

    Just checked now, and in mobile Chrome there are no errors in the console and the site loads fine to me.

    https://www.dropbox.com/s/tea5wbw61qcasd8/2015-04-27%2021.05.17.png?dl=0

    Clear the cache and try again, maybe some temporary problem in your server.

    -Rui

    April 27, 2015 at 8:14 pm #169190
    alemarengo
    Member
    Post count: 695

    Thanks Rui for your reply.

    I have a couple of questions:
    1) what did you do to create an environment test? 🙂 just curiosity…
    2) it’s not a question of cache unfortunately… 🙁 Or, at least, I do not think it is. It’s true that the first time I load website on Chrome, everything only seems to be ok. The second time I reload it, it breaks. This happens only on Chrome, but on Firefox mobile or Opera.
    Useless to say that the last two are both affected by font issues… Firefox loads the default font, Opera won’t load font awesome icons… 🙁
    I believe this is a question of server performances. How can I be sure of that?

    April 28, 2015 at 11:06 am #169499
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,
    1)Well it’s not really a development environment in the essence of his meaning. I created the conditions to be able to debug in mobile(chrome).

    It’s only necessary to load the Android Device Monitor but that’s not easy to install standalone so I installed Android Studio and then launched the ADM.

    After that follow this guide. https://developer.chrome.com/devtools/docs/remote-debugging.

    2) Try to check in different devices. I couldn’t replicate that.

    -Rui

  • Back to forum
    Posted in: Dante
Viewing 11 posts - 1 through 11 (of 11 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register