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  Posted in: Atelier
• April 21, 2015 at 11:40 am #166864
  x-nilo

  Member

  Post count: 41

  Hi!

  I can not use a custom font. I tried with .otf and .ttf format.
  I can upload the font in the font options and after I only see “please wait…” and nothing happened. After 20 minutes still nothing.
  See in the following screenshot.
  Please help, thanks!

  – Dan

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  April 21, 2015 at 12:56 pm #166895
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi Dan,

  Could you possibly provide a link/login so that I can check out what the issue is?

  Likely something to do with certain permissions.

  – Ed

  April 21, 2015 at 1:27 pm #166908
  x-nilo

  Member

  Post count: 41

  This reply has been marked as private.
  April 21, 2015 at 2:13 pm #166921
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Got the Redux dev looking into this – I’ll hopefully be able to get back to you on it shortly.

  – Ed

  April 21, 2015 at 10:56 pm #167023
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  There was an issue with one of the latest WordPress updates, changing filesystem, which required the custom fonts setup to be changed. We’ve got a fix from Redux for this, and we’ll be pushing an update to fix it tomorrow!

  Thanks for your patience.

  – Ed

  April 22, 2015 at 6:56 am #167108
  x-nilo

  Member

  Post count: 41

  ok 🙂 thanks for your quickly reply!!

  April 22, 2015 at 7:09 am #167112
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  No problem

  April 22, 2015 at 5:28 pm #167430
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi Dan,

  We’re just pushing the update through now, but unfortunately it doesn’t include the custom fonts fix. We wanted to wait, but due to the recent security issue with certain plugins, we have been forced to push this update now, for our customer’s security.

  In the meantime, one of our users posted this workaround:

  Sorry to jump in the thread but since I faced the same issue with custom fonts in Cardinal here is a fix:

  Upload all the font files manually through ftp or your server tools at

  >wp-content/uploads/redux/custom-fonts

  It worked for me fine and then the fonts appear on the font lists in Theme Options.

  Hope that helps.

  – Ed

  April 23, 2015 at 10:57 am #167616
  x-nilo

  Member

  Post count: 41

  Hi Ed,

  ok no problem. I tried to upload the font files with the workaround.
  I’ve uploaded the .otf fonts in the redux file path as described. But I see nothing on the font list in theme options.
  Or should I try to upload the converted web fonts (.eot .woff .svg .ttf) with css and @font-face?

  April 23, 2015 at 11:02 am #167621
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Try uploading all 4/5 font file variations into the folder, that should then show it up in the font options.

  – Ed

  April 24, 2015 at 6:34 am #167955
  x-nilo

  Member

  Post count: 41

  Sorry, don’t work at me. I tried uploading all font file variations (wp-content/uploads/redux/custom-fonts). With css @font-face and without. I see no custom fonts at the font options.

  Did you already get a fix from redux?

  What about wordpress update 4.2? Can I update or should I wait?

  Thanks for help!

  – Dan

  April 24, 2015 at 9:31 am #168040
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi Dan,

  Sorry, just had a user confirm that you need to have each font set in a folder within that folder – that should do it!

  Should be receiving the fix today.

  Please wait for the next update to push to 4.2 – we are just checking a few things.

  – Ed

  April 24, 2015 at 3:02 pm #168250
  benthomas_19

  Member

  Post count: 85

  Sorry to hijack guys. But also not having any joy with this either.

  Just purchased a font for our site. Have installed at the following location:

  wp-content/uploads/redux/custom-fonts/visby

  When I search for it in the font dropdown – it does appear to come up. But it won’t actually let me select it.

  Anything else to try?

  April 24, 2015 at 3:15 pm #168266
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi benthomas_19

  Do you have all 4 font files within this folder wp-content/uploads/redux/custom-fonts/visby/ ?

  We’re still waiting on Redux for a fix, we’ll of course provide the updated build as soon as we have it fixed.

  – Ed

  April 24, 2015 at 3:19 pm #168269
  benthomas_19

  Member

  Post count: 85

  Hey Ed,
  Yeah I’ve uploaded the whole font family. Four files for each weight are now inside of that folder.

  B

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  Posted in: Atelier