New Landing › How can we help? › Cardinal › Product Single Image Size

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    Posted in: Cardinal
  • April 12, 2015 at 1:22 am #164415
    serieux
    Member
    Post count: 112

    Hi,

    I can’t change the size of my single product image. I’ve changed it several times and I have regenerated all images.

    How can I fix this issue?

    Serieux.com.au

    Thanks

    April 13, 2015 at 7:11 am #164511
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    What size do you want them to be? They’re currently using 600×900

    – Kyle

    April 13, 2015 at 7:13 am #164513
    serieux
    Member
    Post count: 112

    I want them to be 520×700

    Thanks

    April 13, 2015 at 7:42 am #164526
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Please provide me with a login so I can check your settings

    – Kyle

    April 13, 2015 at 7:51 am #164535
    serieux
    Member
    Post count: 112
    This reply has been marked as private.
    April 13, 2015 at 7:59 am #164536
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    It’s saying incorrect password

    – Kyle

    April 13, 2015 at 8:00 am #164537
    serieux
    Member
    Post count: 112
    This reply has been marked as private.
    April 13, 2015 at 8:07 am #164541
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Still no

    April 13, 2015 at 8:10 am #164543
    serieux
    Member
    Post count: 112
    This reply has been marked as private.
    April 13, 2015 at 8:31 am #164552
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Are you referring to the image on the single product page? Because you’re using 600×600 for that

    – Kyle

    April 15, 2015 at 4:53 am #165192
    serieux
    Member
    Post count: 112

    Kyle,

    As you can see, I’ve used different sizes to see if the picture size would change and it hasn’t. As you said yourself it’s displaying 600×900 even though the settings are 600×600. I’ve now changed it back to 500×720.

    April 15, 2015 at 7:09 am #165225
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    You have to regenerate thumbnails in order for the new image sizes to take effect

    – Kyle

    April 15, 2015 at 7:11 am #165227
    serieux
    Member
    Post count: 112

    Kyle,

    Please see my first post. I have regenerated the images every time I have changed the size including the last one.

    April 15, 2015 at 9:20 am #165250
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you try uploading a new product to see what that does?

    – Kyle

    April 17, 2015 at 3:24 am #165774
    serieux
    Member
    Post count: 112

    Hi Kyle,

    Please see:
    http://serieux.com.au/product/test-product/

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