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    Posted in: Cardinal
  • March 31, 2015 at 3:19 pm #162350
    Msmith
    Member
    Post count: 41

    Hello!

    I’m having two small issues with the WooCommerce cart.

    1. Users can’t delete items out their cart from the cart icon in the navigation bar. In order to delete a product from the cart, they have to go into the cart page.

    2. The cart image doesn’t appear when you over a product in the shop page. Instead some minor brackets appear.

    I’ve already checked all my plugins for compatibility, they’re fine. Is there something else I can do to correct this?

    Thanks for your help!

    March 31, 2015 at 3:30 pm #162354
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Notice you have a child theme, can you try to enable the parent theme clear the cache and try again.

    Did you make bigger modifications in the child theme?

    -Rui

    March 31, 2015 at 3:40 pm #162358
    Msmith
    Member
    Post count: 41

    Hello Rui,

    I made 2 modifications to the child theme, one which redirects customers after checkout to a customer page and the second hides related products from showing under the single product pages. However, I’ve made no design changes.

    I’ve switched to the parent theme and cleared the cache, but nothing has changed.

    April 3, 2015 at 9:21 pm #163047
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    1) Please try this build, that should sort it – http://d.pr/f/1gSnR/2HBVZN1U

    2) This is related to the style for the theme. If you go to the color customiser, you can choose different styles: https://www.dropbox.com/s/gab55y11e61v67l/Screenshot%202015-04-03%2022.04.57.png?dl=0

    – Ed

    April 6, 2015 at 1:10 pm #163251
    Msmith
    Member
    Post count: 41

    Hello Ed,

    I’ve used the new build and the minimal styling setting, but unfortunately the cart issue still persists.

    However, thank you for your help!

    April 7, 2015 at 11:48 am #163430
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Are you referring to this? http://d.pr/i/12LfV/5mWt8h92

    This is the correct icon, this is the ‘select options’ icon

    – Kyle

    April 7, 2015 at 11:59 am #163431
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    1) Can you please disable the performance option in Theme Options > General > Performance Options, so that I can debug further.

    2) That is the cart image when hovering a product – it shows that because it is a variable product.

    – Ed

    April 7, 2015 at 12:35 pm #163444
    Msmith
    Member
    Post count: 41

    Hello Kyle & Ed,

    My apologies about the cart image! I didn’t realize it changed once I made the product variable. However, I’ve disabled the performance option.

    Thanks again for your help!

    April 8, 2015 at 10:29 pm #163889
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Thanks for disabling the performance option, I checked the script functions and they seem fine. Can you provide us ftp access to check the php function that removes the product?

    Thanks

    -Rui

    April 9, 2015 at 1:25 pm #164051
    Msmith
    Member
    Post count: 41
    This reply has been marked as private.
    April 13, 2015 at 12:14 pm #164694
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    I only see one file ftpquota.
    Can you check again the credentials?

    Thanks

    -Rui

    April 13, 2015 at 1:11 pm #164719
    Msmith
    Member
    Post count: 41
    This reply has been marked as private.
    April 15, 2015 at 2:09 pm #165349
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Yes, With the credentials you gave me I can only see one file called ftpquota
    You can give me access to the themes directory.

    -Rui

    April 15, 2015 at 2:29 pm #165361
    Msmith
    Member
    Post count: 41
    This reply has been marked as private.
    April 18, 2015 at 9:31 am #166198
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Tried everything I can with the WordPress user, but couldn’t find anything except php code inside the style.css of the child theme. You should move it to the functions.php

    I commented that code inside the style.css

    Can you find your server logs to look for further info? Did you change anything in the file permissions of the WordPress install?

    Still need ftp access or cPanel to be able to look it further. Has last resource upload again the theme files.

    -Rui

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