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  Posted in: Neighborhood
• March 27, 2015 at 12:20 pm #161410
  cryx

  Member

  Post count: 49

  Hi, my customer complains that when he shares products on Facebook, some of them comes up right but sometimes they show an image from another unrelated product but the link is to the correct one. Do you know what could possibly cause this to happen? I haven’t been able to test this by myself, but my customer showed me a screenshot he took when it happened.

  Have anyone experienced this?

  March 29, 2015 at 7:56 pm #161659
  laranz – SUPPORT

  Member

  Post count: 3186

  Hi,

  1. Can you show us the example URL that has the wrong product image on facebook.
  2. Debug those URLs on facebook to check whether it fetch the right image or not, https://developers.facebook.com/tools/debug/
  3. Make sure the product has the featured image set.
  4. If all fails, try this plugin https://wordpress.org/plugins/nextgen-facebook/

  Keep me updated.

  Let us know,

  Thanks,
  laranz.

  April 22, 2015 at 10:51 am #167238
  bounyalitt

  Member

  Post count: 10

  I’m having this same issue. Is there an update on this yet?

  April 22, 2015 at 11:21 am #167260
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  Please can you provide an example?

  – Kyle

  May 8, 2015 at 7:00 am #173069
  cryx

  Member

  Post count: 49

  Okay, sorry for the long delay. But I have a screenshot now and I’ve debugged the link using https://developers.facebook.com/tools/debug/ but it shows up correct there. See attached screenshot.

  As you can see, in the facebook comments it displays an image of the related Product, despite that the correct one have a can with red cleanser. (link: http://bilvardsexperten.se/butik/okategoriserad/bve-interior)

  Should I try the NextGen Facebook one, or do you want to find what’s doing this?

  Attachments:

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  May 8, 2015 at 12:46 pm #173241
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  You should try the NextGen Facebook.
  Thanks

  -Rui

  May 28, 2015 at 4:54 pm #179276
  cryx

  Member

  Post count: 49

  Alright. The bug is here again. Check this product and try copy the link to facebook:

  http://www.bilvardsexperten.se/butik/mothersprylar-reklam/mothers-detailing-bag/

  I have NextGen Facebook installed, and even with their own Share link, it’s the same bug :S

  May 29, 2015 at 7:00 am #179407
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  
  @cryx – Please attach a feature image to each product to share with social network.
  Thanks
  Mohammad

  May 29, 2015 at 10:15 am #179493
  cryx

  Member

  Post count: 49

  The product already has a featured image. See attached.

  (Utvald bild) means, sort of, Featured Image.

  Or is there any other fields I don’t know about?

  Attachments:

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  May 29, 2015 at 10:48 am #179523
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Have you inserted image for facebook meta through NextGen Facebook meta fields? Just clear all cache that is created by cache plugin.
  Thanks
  Mohammad

  May 29, 2015 at 11:09 am #179544
  cryx

  Member

  Post count: 49

  Hmm.. You’re right. I can’t find “og:image” inside a href tag for facebook share. I’m gonna look around and check.

  May 29, 2015 at 11:12 am #179549
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Just check and let me know.
  Thanks
  Mohammad

  May 29, 2015 at 11:16 am #179557
  cryx

  Member

  Post count: 49

  When I look at the editing page for the product. I get this line:
  NGFB Warning:
  A Facebook / Open Graph image meta tag for this webpage could not be generated. Facebook and other social websites require at least one image meta tag to render their shared content correctly.

  Well. Why doesn’t it recognize the main featured image as an image meta tag? What can I do to solve this? Reupload the image didn’t do it. Dunno.

  May 29, 2015 at 12:29 pm #179599
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please provide me wordpress admin login detail to investigate the issue.
  Thanks
  Mohammad

  May 29, 2015 at 1:05 pm #179630
  cryx

  Member

  Post count: 49

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  Posted in: Neighborhood