New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Up Sells Issue

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posted in: Neighborhood
  • March 13, 2015 at 7:33 pm #157266
    JLHeck
    Member
    Post count: 40

    On product pages the up sell carousel (you may also like carousel) only displays one linked up sell that I have linked. I have linked 3. Other people have had this issue and I did what they did and nothing seems to work.

    Looking forward to hearing from you.

    March 16, 2015 at 4:29 am #157470
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    Make sure you’re on the latest theme version, and can you pass us the WP Login details in a private reply to check the issue?

    Let us know,

    Thanks,
    laranz.

    March 16, 2015 at 1:57 pm #157732
    JLHeck
    Member
    Post count: 40
    This reply has been marked as private.
    March 16, 2015 at 2:24 pm #157749
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    A lot of your questions are woocommerce specific, in these cases please contact WooCommerce Support first, if they send you our way that’s fine however in most cases it’s about their functionality.

    The theme has no control over what displays for upsells, test with the default theme installed and see if that works

    – Kyle

    March 17, 2015 at 8:57 pm #158383
    JLHeck
    Member
    Post count: 40

    I am still having issues with the upsells. I have added more than one upsell to a product and only one ever shows. I need to upsells to work because the related products carousel is not getting specific enough products for me. So, as soon as I fix the upsells issue I will be removing it.

    I contacted woo commerce and they sent me back here. They were able to resolve other issues but they said this one is theme related.

    When I inspect the element, it reads:

    <div class=”upsells products product-carousel carousel-wrap carousel-disabled carousel-inactive” data-columns=”4″>

    are the disabled and inactive things an issue?

    I look forward to hearing from you.

    March 18, 2015 at 8:00 am #158479
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you switch to the default theme and see if it works then?

    – Kyle

    March 18, 2015 at 2:20 pm #158688
    JLHeck
    Member
    Post count: 40

    I tried that and it doesn’t change anything.

    March 18, 2015 at 2:29 pm #158692
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Then it’s not a theme issue, if you’re having the same problem with upsells when using another theme, then it’s nothing to do with us. WooCommerce can be the only culprit for this

    – Kyle

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    Posted in: Neighborhood
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