New Landing How can we help? Themeforest Theme Support Dante Few Issues with Elements and edits

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  • Posted in: Dante
  • #156140
    camind
    Member
    Post count: 228

    Hi,

    Came across a couple issues while using the Dante theme

    1) When clicking to add elements most of the time element on the very bottom are cut off and no matter how much you scroll down they cannot be viewed. I have attached a screen shot how the elements look when they are cut off and another screen shot of how they look when all are visible.

    2) When using a row layout of 1/4 and adding elements inside any of the 1/4 boxes, elements are unable to be edited. The only way to edit the element is to remove the element from the 1/4 layout then edit the element and when done put it back in the 1/4 layout. This adds extra steps and begins to be cumbersome never mind frustrating because everything is flowing all over the place when your trying to move in an out of the 1/4 layout. The edit button looks like its visible but cant be pressed. When hovering over the edit button it says increase width. screen shot is attached.

    3)how do I create a full width row with the arrow pointing upward or downward like Dante has on the homepage demo. screen shot attached.

    4) does Dante have a child theme? I haven’t seen one. And if Dante doesn’t have a child theme why is that?

    Thanks very much

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    #156170
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me website url and wordpress admin login detail to check and resolve the issue.
    Thanks
    Mohammad

    #156270
    camind
    Member
    Post count: 228
    This reply has been marked as private.
    #156427
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Everything seems fine to me so please check after clear the cache.
    Thanks
    Mohammad

    #156546
    camind
    Member
    Post count: 228

    Hi,

    On my resolution screen this is a big problem. happens all the time that is why i gave you screen shots. Cache has been cleared many times. And i perform work on Chrome incognito mode which doesn’t save history. Please fix.

    Also I have asked you 4 questions and haven’t got an answer for even one of them. ???

    Thanks for your time

    #156690
    camind
    Member
    Post count: 228

    Can we can skip to the questions that can be fixed right away so I can start working on that and in the mean time you can trouble shoot the others that you are having issues recreating? If we can do that it would be great.

    Thanks

    #156776
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    1- Please create Full width row with alt backgorund to display like demo.

    2- I have attached the Dante child theme to you.

    Thanks
    Mohammad

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    #157933
    camind
    Member
    Post count: 228

    1. created full width row but can’t find any alt background option for that row. All I see is row type, Background color and background type. Just to verify I am not asking how to make a row. I am asking how to make the row with the arrow part which i circled in the picture.

    2. Just curious why the theme didn’t come with the child theme originally? Did I install something wrong? And what do I do with this file you gave me? how Do i Install it?

    Thanks

    #157968
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    1- Please take Text Block (Full Width) element of Swift Page Builder.

    2- Please go to Admin -> Appearance -> Themes -> Add New -> Upload this theme.

    Thanks
    Mohammad

    #157985
    camind
    Member
    Post count: 228

    1. Tried that and still does not produce arrow pointing down. I want row with text and row pointing downward.

    Thanks

    #157986
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me wordpress admin login detail.
    Thanks
    Mohammad

    #157994
    camind
    Member
    Post count: 228
    This reply has been marked as private.
    #158021
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please set background color for asset first at Theme Options > Asset Background Options. NOTE: This is only available on a page with the no sidebar setup.

    Thanks
    Mohammad

    #158363
    camind
    Member
    Post count: 228

    Sorry, did all of this and still no arrow. again will attach screen shot of what I want again.

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    #158478
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please check this page http://174.120.241.66/~cancermi/sample-page/. You need to create a page without sidebar and Full text block with Alt background.
    Thanks
    Mohammad

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