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  Posted in: Neighborhood
• March 1, 2015 at 6:36 pm #154123
  derrickkempf

  Member

  Post count: 12

  I’m trying to update my website to the latest theme version and also update plugins and it’s not allow me to do so. I keep getting and error message that says, “Could not remove the old plugin/theme.” I’m not sure if this is because it’s been a while since i tried updating, but I would like some help with this if you can, please.

  Thanks,
  Derrick

  March 2, 2015 at 5:40 am #154177
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  It seems directory permission issue. Please make sure that you have 644 permission to all wordpress, theme.
  Thanks
  Mohammad

  March 11, 2015 at 5:36 pm #156631
  derrickkempf

  Member

  Post count: 12

  This reply has been marked as private.
  March 12, 2015 at 10:35 am #156801
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  You should try finding a solution on Google, unfortunately we only have time to support theme issues/customisations. Your issue is a general wordpress issue.

  If you contact your hosting providers they may help you

  – Kyle

  May 26, 2015 at 5:16 am #178282
  derrickkempf

  Member

  Post count: 12

  Hello,

  I’ve been trying to figure out what the problem is still and I wonder if it’s something like “#156306” experienced. I get the same error message when updating the theme or plugins.

  May 26, 2015 at 5:33 am #178285
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please attach error screenshot. Have you contacted to hosting provider about it?
  Thanks
  Mohammad

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  Posted in: Neighborhood