New Landing How can we help? Themeforest Theme Support Neighborhood Image Issues Product Page

Viewing 6 posts - 1 through 6 (of 6 total)
  • #154042
    nsstuczen
    Member
    Post count: 8

    Hi Swift Support,

    So sorry if this is somewhere answered out there, I just couldn’t find it…

    The issue I having is (single product page)..:

    After having chosen the wanted variation of a product, which brings up image of that variation, then clicking on the ‘magnify image’ icon shows the ‘featured product image’ and not the actual product image. This doesn’t make sense as most would think that clicking on the magnify icon would in fact ‘magnify’ the image they are currently viewing.

    Really hope you guys can help

    All the best, Nik

    #154098
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I understand what you mean.
    Can you just disable all plugins except Woocommerce and try again?

    If it doesn’t work will forward to the development.
    Thanks

    -Rui

    #154124
    nsstuczen
    Member
    Post count: 8

    Hi again,

    I tried disabling all plugins except for Woocommerce, which resulted in the magnify icon completely disappearing. However the icon came back when I re-activated my the plugins and the issue is still the same.

    I need the plugins I have right activated right now as these are my ‘payment’ plugin and ‘currency converter’ plugin.

    Let me know if you need more info from me.

    All the best, Nik

    #154538
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Is it possible to provide us admin access. So I can check it?
    Use the private reply.

    thanks

    -Rui

    #154553
    nsstuczen
    Member
    Post count: 8
    This reply has been marked as private.
    #155278
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    The zoom is always showing the first image and not the variation image.

    Will forward to the development so they can check it.

    Thanks
    -Rui

Viewing 6 posts - 1 through 6 (of 6 total)

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