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  Posted in: Neighborhood
• February 28, 2015 at 8:17 am #153967
  mvfariajr

  Member

  Post count: 23

  Hi there,

  I guess we have some kind of hack on our website. I already did a scan and deleted all the “bad” files from the server. When using the mini header menu, there are some weird russian text right after each menu link text. For a easy fix I just add this to custom css:

  span.menu-item-desc {
  display: none;
  }

  But I would like to know if you guys have any recommendation in how to remove this completely out of our website. I am attaching a screen shot in how it looks when the code was not added.

  Any help will be very appreciated.

  Thank you!
  Marcio

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  February 28, 2015 at 10:26 am #153987
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  It’s always difficult to clean everything. The best option is always to discard that installation and start on a new one since we always don’t exactly what files they attacked.

  -Rui

  February 28, 2015 at 6:48 pm #154031
  mvfariajr

  Member

  Post count: 23

  You mean the wordpress or the theme? Whats the best way to do this?

  Thanks!

  March 2, 2015 at 7:05 am #154189
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please upload all wordpress files and theme files again.
  Thanks
  Mohammad

  March 2, 2015 at 4:01 pm #154432
  mvfariajr

  Member

  Post count: 23

  Could you please just give me a little more guidence on that? Do I need to delete or just overwrite everything? If I need to delete, how can I keep the actual website files? Its a big site with thousands of products.

  Thank you!
  Marcio

  March 2, 2015 at 4:06 pm #154436
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  In my reply the advice is to forget that installation and create a new WordPress install in different directories.

  Or you can erase everything and install again WordPress and after the theme and import the theme database.

  Don’t forget to backup the uploads directory inside the wp-content/

  Of course you can just replace the theme files, it depends on the extension of the damage that is always hard to figure out.

  -Rui

  March 6, 2015 at 6:50 am #155450
  mvfariajr

  Member

  Post count: 23

  I tried that and It didnt work properly. Is “wp-content” the only folder I need to save? How about the products and posts? Please help!

  March 6, 2015 at 12:18 pm #155554
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Try to use a plugin like Duplicator.

  Duplicator – WordPress Migration Plugin

  Unfortunately this not theme related and we can’t provide deeper assistance on this.

  -Rui

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  Posted in: Neighborhood