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  Posted in: Neighborhood
• February 17, 2015 at 1:28 am #150722
  jaycobcohen

  Member

  Post count: 7

  Hello,

  For some reason when checking out on my site and going to pay the payment box loads endlessly. I have tried deactivating and reactivating all plugins several times. I have also cleared my cache and cookies. The box seems to load sometimes but I’ve gotten many complaints from customers that they are unable to pay.

  Please help asap as I am losing sales by the minute. Thanks.

  Jacob

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  February 17, 2015 at 1:32 am #150724
  jaycobcohen

  Member

  Post count: 7

  Also-don’t try installing and activating the YITH Wishlist plugin. It breaks the site and causes me to go into phpMyadmin

  February 17, 2015 at 8:45 am #150780
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Are you using latest version of woocommerce plugin ?
  Thanks
  Mohammad

  February 17, 2015 at 10:07 am #150802
  jaycobcohen

  Member

  Post count: 7

  Yes, i provided you with my login credentials. Feel free to check anything out.

  February 17, 2015 at 10:24 am #150808
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  It seems to fine with me. Please check after clear the cache of browser.
  Thanks
  Mohammad

  February 17, 2015 at 10:30 am #150814
  jaycobcohen

  Member

  Post count: 7

  Are you using safari or chrome? I think the problem might be with safari.

  February 17, 2015 at 10:32 am #150815
  jaycobcohen

  Member

  Post count: 7

  Also, how do i remove the “add to cart” or “select options” bar on mobile. It covers the product.

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  February 17, 2015 at 10:43 am #150820
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Please clear the cache of browser, i checked and found everything seems to fine with me. For mobile issue, use this custom css code:-

  @media only screen and (max-width: 479px) {
  li.product figcaption .shop-actions{
  display:none !important;
  }
  }

  Thanks
  Mohammad

  February 17, 2015 at 3:35 pm #150966
  jaycobcohen

  Member

  Post count: 7

  Sir,

  I’m sorry but it’s still not working for me. Is there any way you could help diagnose the problem?

  I was thinking maybe it’s the memory limit on the site. Do you know how to increase?

  Thank you for your help.

  February 17, 2015 at 4:51 pm #150999
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I found it working. Please just clear the cache of browser through this key [CTRL+F5].
  Thanks
  Mohammad

  February 18, 2015 at 11:30 am #151186
  bart

  Member

  Post count: 33

  Same problem here. Since the last update it’s not working anymore 🙁
  It doesn’t look like a cache problem.

  http://www.cravatio.com/checkout/

  February 18, 2015 at 11:36 am #151189
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  @bart

  Check in the woocommerce settings if your checkout page is assigned.

  -Rui

  February 18, 2015 at 3:20 pm #151292
  bart

  Member

  Post count: 33

  This reply has been marked as private.
  February 18, 2015 at 3:37 pm #151295
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  can’t login to your site.
  Do you have Woocommerce enabled? It seems disabled from the message I’m reading.

  Probably only with FTP access I can get in.

  -Rui

  February 19, 2015 at 2:28 pm #151641
  bart

  Member

  Post count: 33

  This reply has been marked as private.
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  Posted in: Neighborhood