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New Landing › How can we help? › Themeforest Theme Support › Neighborhood › checkout page
- This topic has 30 replies, 5 voices, and was last updated 9 years by Mohammad – SUPPORT.
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Posted in: Neighborhood
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February 12, 2015 at 1:45 pm #149465
hi everybody,
i don’t know if following question belongs to the theme or the woocommerce plugin:
when I go to my checkout page the whole field on the left side which belongs to the delivery address informations is linked with our email address.
and also the whole field on the right side which belongs to the order informations.
(see the image attached)so when I scroll over and click on any point in those 2 fields I get redirected to our email address.
this is somehow confusing.
is it possible to change this – to stop the automatic onward transfer?thanks a lot for your support.
best wishes,
LisaAttachments:
You must be logged in to view attached files.February 12, 2015 at 2:30 pm #149504Hi,
Not sure if understand exactly the issue. It will display the email assigned to the user you are logged in.
Couldn’t check your site because it’s down at the moment.
-Rui
February 12, 2015 at 3:00 pm #149517hi Rui,
the page should work at the moment:
could you try it once again?
the whole field is linked with the email program. (see the image attached)
and also when I am logged in as a user and I try to change my address informations then I get transferred to the mail program..do you know what I mean?
thank you and best wishes,
LisaAttachments:
You must be logged in to view attached files.February 12, 2015 at 4:20 pm #149558The site was up, but now is down again.
Please check so I can try the checkout page.-Rui
February 12, 2015 at 4:24 pm #149560Hi Rui,
this is strange.
because here the site is up…so pleas check it now again.
best wishes,
LisaFebruary 13, 2015 at 12:53 pm #149853I’m not getting the issue you described?
– Kyle
February 13, 2015 at 1:02 pm #149855Hi,
Manage to interact in the checkout page with any problem. Couldn’t replicate what you reported.
https://www.dropbox.com/s/9uyy28p99nbk6lm/checkout_problem.png?dl=0Can you try to clear your browser cache or try in a different computer?
Try it logged in and logged out.-Rui
February 13, 2015 at 1:16 pm #149863hi Kyle & Rui,
thanks for your reply.
this is only happening to recurrent customers who already have a login (an account) – its not happening to a new customer.
so please see the images attached.
in general there are some fields which are linked to our email – but which is somehow confusing.image 1 shows the scenario if you don’t have an account.
in this case the marked field is linked to our email – which also is a bit confusing.image 2 shows the scenario if you are a current user with an account.
in this case any click in the 2 marked fields forwards you to our email address.do you know what I mean,
best wishes,
LisaAttachments:
You must be logged in to view attached files.February 13, 2015 at 1:32 pm #149878Can you provide us the user credentials to be able to login?
Thanks-Rui
February 13, 2015 at 1:39 pm #149884This reply has been marked as private.February 13, 2015 at 1:42 pm #149887send me yours, so I can test in the same conditions.
-RuiFebruary 13, 2015 at 1:45 pm #149893This reply has been marked as private.February 13, 2015 at 1:51 pm #149898Hi
If you mark your reply as private then nobody apart from SwiftIdeas staff can see your details
– Kyle
February 13, 2015 at 1:56 pm #149904This reply has been marked as private.February 14, 2015 at 12:23 am #150093Can you check again those credentials? they aren’t working.
Thanks-Rui
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Posted in: Neighborhood
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