New Landing How can we help? Themeforest Theme Support Neighborhood Videos not playing in Lightbox

Viewing 7 posts - 1 through 7 (of 7 total)
  • #148371
    theartdept
    Member
    Post count: 11

    Hi the videos on this website are not playing in the lightbox like they used to since updating Neighborhood.

    I’ve tried turning all plugins off/enabling performance options/disabled child theme but to no avail.

    Error in the console is as follow:
    Load denied by X-Frame-Options: https://www.youtube.com/watch?v=IAfYv8dEC5Y does not permit cross-origin framing.

    #148475
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Try to change it to http:// instead of htts://
    just to check if it works.

    -Rui

    #148561
    theartdept
    Member
    Post count: 11

    Hi still blank in the lightbox unfortunately.

    The videos play fine in the post and also play if the thumbnail is set to video so seems like it is definitely just the lightbox.

    #148890
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    How you create the lightbox, can you give us that? Also try putting this URL http://www.youtube.com/embed/IAfYv8dEC5Y?autoplay=1 instead of the direct URL.

    Let us know,

    Thanks,
    laranz.

    #148938
    theartdept
    Member
    Post count: 11
    This reply has been marked as private.
    #149149
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide us the login to that page/post so we can login and check it?
    Thanks

    -Rui

    #149182
    laranz – SUPPORT
    Member
    Post count: 3186

    Hi,

    What if you use this

    http://www.youtube.com/embed/IAfYv8dEC5Y

    without the autoplay? If that still happens, I forward this to our development team to look over the issue.

    Let us know,

    Thanks,
    laranz.

Viewing 7 posts - 1 through 7 (of 7 total)

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