ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Neighborhood
• August 6, 2013 at 9:45 pm #14793
  itdrewitself

  Member

  Post count: 27

  I’ve set up images in the product gallery section of my product page. When they load in the ‘products’ widget (added to my shop page) they appear pixelated. I uploaded each image at 1170 wide.

  Any ideas?

  August 7, 2013 at 11:13 am #14877
  Melanie – SUPPORT

  Member

  Post count: 11032

  Hi!

  This does not happen on our installations, so if you need help with a specific problem on your website, I would always need to see your site live please.
  Could you tell me your website URL please? You can do so by typing it into a reply.
  If you want to send a private reply that only you and the admins can see it, please scroll down and enable the checkbox to do so.

  Also, we might need to check the backend of your website, so to speed things up, could you let me know your login details please?

  Thanks and cheers!

  August 7, 2013 at 11:20 am #14883
  itdrewitself

  Member

  Post count: 27

  This reply has been marked as private.
  August 7, 2013 at 6:35 pm #14945
  Melanie – SUPPORT

  Member

  Post count: 11032

  Hey,

  the additional information accordion tab is filled with the specs of your product automatically. Such as Weight, Color, Dimension.

  For the thumbnail question I would like to forward your request to the developer of the theme, thank you for your patience!

  (subscribed)

  August 7, 2013 at 6:44 pm #14957
  itdrewitself

  Member

  Post count: 27

  Thanks. Also, when I click Additional info it collapses the Description tab.

  Sorry to bombard you with issue :S

  August 7, 2013 at 7:05 pm #14979
  Melanie – SUPPORT

  Member

  Post count: 11032

  Hi!

  Yes, there can only be one accordion tab opened at a time 🙂 You can compare with our demo http://neighborhood.swiftideas.net/product/acne-card-case/

  Cheers!

  August 8, 2013 at 9:04 pm #15313
  itdrewitself

  Member

  Post count: 27

  Thanks Melanie,

  Any update on the Pixelated image issue?

  p

  August 8, 2013 at 9:41 pm #15329
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Hi there,

  You don’t seem to have set the image sizes in WooCommerce > Settings? You can find the recommended settings in the documentation – http://neighborhood.swiftideas.net/documentation/#theme-installation #4

  – Ed

  August 8, 2013 at 10:11 pm #15342
  itdrewitself

  Member

  Post count: 27

  This reply has been marked as private.
  August 9, 2013 at 12:48 am #15375
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  We’ve fixed this in the next update, which we’re releasing shortly.

  – Ed

  August 9, 2013 at 10:02 am #15408
  itdrewitself

  Member

  Post count: 27

  This reply has been marked as private.
  August 9, 2013 at 3:00 pm #15498
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  Check this guide – http://docs.woothemes.com/document/managing-product-taxonomies/

  – Ed

  August 9, 2013 at 4:44 pm #15518
  itdrewitself

  Member

  Post count: 27

  This hasn’t helped. I simply want to change the ‘Simple’ product type so it reads something else ‘Stabiliser’ for example. It’s not a variable product.

  Thanks

  P

  August 9, 2013 at 4:50 pm #15520
  itdrewitself

  Member

  Post count: 27

  This reply has been marked as private.
  August 12, 2013 at 10:45 am #15797
  Melanie – SUPPORT

  Member

  Post count: 11032

  Hi,
  I don’t see an odd kerning.

  Can you change your permalinks to something other than Default and see if the “simple” is still there?

• Back to forum

  Posted in: Neighborhood