New Landing › How can we help? › Themeforest Theme Support › Joyn › Custom font won't load

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    Posted in: Joyn
  • February 5, 2015 at 4:59 pm #147637
    Kirsten
    Member
    Post count: 234

    Hi guys,

    I’m having a problem with adding a custon font. I uploaded the otf file and on selecting the file in the theme options the page keeps loading. So after a while I refreshed the page and it had loaded the font. Then I went to my body font and changed the font to custom font. The preview font works fine but unfortunately on the front end it won’t show.

    Any ideas on what could be happening?

    February 6, 2015 at 3:53 pm #147876
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    The font seems to be loaded on the front end(Don’t know how the font looks)
    Also when deactivate the font in the browser inspector it changes format.

    https://www.dropbox.com/s/2jakrih0ru35584/custom_font.png?dl=0

    -Rui

    February 8, 2015 at 2:24 pm #148094
    Kirsten
    Member
    Post count: 234

    You see the same as I do. But what the font should really look like you can see in the attached screenshot.

    Attachments:
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    February 9, 2015 at 1:11 pm #148396
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    But has you said it’s displaying fine in the preview right?
    Just not on the frontend.

    -Rui

    February 9, 2015 at 1:18 pm #148401
    Kirsten
    Member
    Post count: 234

    I checked and the preview shows a differnt font so it’s also not loaded well on the backend.

    For your info right now the font isn’t selected for the body text because is more comfortable for me to edit in a font that is a bit more appealing. I have set the menu font to the custom one so it is visible that the font won’t load on the frontend.

    February 11, 2015 at 12:08 am #148934
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can’t figure out this one. Will have to forward it to Ed.
    Thanks

    -Rui

    February 11, 2015 at 1:10 pm #149062
    Swift Ideas – Ed
    Keymaster
    Post count: 15264
    This reply has been marked as private.
    February 11, 2015 at 1:48 pm #149074
    Kirsten
    Member
    Post count: 234
    This reply has been marked as private.
    February 11, 2015 at 1:59 pm #149077
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Sorry, it’s under Font Options now, at the top.

    – Ed

    February 11, 2015 at 2:19 pm #149082
    Kirsten
    Member
    Post count: 234
    This reply has been marked as private.
    February 11, 2015 at 5:18 pm #149137
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    That’s odd.. Taking this up with redux as it seems to be an issue with their extension. I’ll let you know.

    – Ed

    February 11, 2015 at 5:36 pm #149143
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Sorry, was a config option. Fixed build here: http://d.pr/f/1cGjK/2ZP9le2W

    – Ed

    February 11, 2015 at 7:31 pm #149177
    Kirsten
    Member
    Post count: 234

    Yeah great it works now!

    February 11, 2015 at 7:42 pm #149179
    Kirsten
    Member
    Post count: 234
    This reply has been marked as private.
    February 11, 2015 at 10:51 pm #149235
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    You have an error on that page, trying to load the link below.
    Just to check if it doesn’t impact with the filter.

    
http://player.vimeo.com/video/3a4kk0tpic?title=0&byline=0&portrait=0&wmode=transparent

    -Rui

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    Posted in: Joyn
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