New Landing How can we help? Themeforest Theme Support Neighborhood Request Timeout – Can't install demo content

Viewing 4 posts - 1 through 4 (of 4 total)
  • #14398
    rhildawa
    Member
    Post count: 2

    Hello,

    I’m a webmaster with a VPN, and believe me I’ve tried everything but I’ve never succesfully installed the demo of this, I’ve even tried using my WebMatrix 3 for this it never fails downloading / installing demo content, but it just couldn’t pass to this no matter what php configuration I do, I’ve also asked my VPN provider and guided me to do the necessary PHP configuration changes to make sure the demo content was downloaded or put to live but Ive had no success, I just need 1 demo installation of this on one of my server please help.

    if you could please get back to me on where should I email my credentials so you guys can install the demo content for me please, I would be greatful! thank you!

    btw this is the error im getting:

    Request Timeout

    This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.

    that happens when you download and import file attachments thing

    #14667
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi,

    did you already increase the connection time out or let your hosting company increase it?

    Cheers

    #16876
    rhildawa
    Member
    Post count: 2

    Ive already increased it.

    can I give you access to my cpanel/vps and you do the installation of demo?

    THIS IS URGENT

    thank you

    #17115
    Melanie – SUPPORT
    Member
    Post count: 11032

    I’m sorry but if it does not work for you then it won’t change anything if we try to upload it.

    What’s your maximum upload file size limit currently? Make it 125MB minimum.
    Cheers

Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in and have valid license to reply to this topic.

License required for one of the following items
Login and Registration Log in · Register