ATTENTION, PLEASE READ: New topic creation is disabled, as we have moved to a new support system. Your existing topics will remain, but for all new requests you will need to use the new system. Click here to go to the new support request form.

• Back to forum

  Posted in: Cardinal
• January 22, 2015 at 1:25 pm #143444
  creolerim

  Member

  Post count: 14

  Hi,

  I’ve noticed that scrolling down (swiping down) the page on my mobile device is not working anymore.

  The site just “freezes” at the height of the device screen.

  Smartphone: Nexus 4 with Android 5.0.1

  Thanks,
  Eric

  January 22, 2015 at 2:40 pm #143488
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  Works fine on iPhone, I’ll forward this to Rui for him to check on his Android

  – Kyle

  January 22, 2015 at 4:18 pm #143526
  ontheline2

  Member

  Post count: 6

  Same problem on nexus 5 latest android and chrome version installed. No idea what happened, on iphone it works great!

  January 22, 2015 at 7:32 pm #143575
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Ok thanks, will wait for Rui’s reply

  – Kyle

  January 22, 2015 at 7:46 pm #143582
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Also no problem here on Samsung S4.
  I went to the bottom of the page.
  https://www.dropbox.com/s/cplku1e825adqgu/2015-01-22%2019.44.47.png?dl=0

  Try to clear the browser cache.

  -Rui

  January 22, 2015 at 9:22 pm #143605
  creolerim

  Member

  Post count: 14

  I’ve cleared the cache and the problem persists with my site and also with all the Cardinal demos when using Chrome for Android (version 40.0.2214.89).

  However the sites are working fine with the Firefox for Android browser.

  Any other suggestion?

  January 23, 2015 at 10:20 am #143746
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  What is your Android version? Mine is 4.4.2
  Can you make or ask anyone with a Nexus 5 to make the same test?

  We don’t have similar situations reported.

  -Rui

  January 23, 2015 at 3:46 pm #143912
  creolerim

  Member

  Post count: 14

  I’m using Android 5.0.1.

  As reported by ontheline2 earlier, the problem exists on the Nexus 5 too.

  January 26, 2015 at 1:44 pm #144323
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Will have to check this with the development team. The problem is the lack of tools to debug on a Nexus 5.

  -Rui

  January 26, 2015 at 1:51 pm #144329
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  In the chrome emulator it works fine but is not the same thing has a real device.
  Do you have any change to make a test or ask someone to test in a different Nexus 5?

  -Rui

  January 27, 2015 at 10:43 am #144618
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Can you try add the code below to your custom css option?

  
  @media screen and (max-width: 1024px){
  html, body{
  z-index: 0 !important;
  overflow: scroll !important;
  }
  }

  Clear the cache before testing.

  -Rui

  January 27, 2015 at 11:11 am #144630
  Modfather

  Member

  Post count: 23

  Hi,

  I have added the css code you have provided, cleared my cash and the page still doesn’t scroll.

  I am using Chrome on a Galaxy Note 4.

  Do you have any other suggestions?

  Thanks,

  Tom.

  January 27, 2015 at 11:32 am #144642
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  This was fixed now by the development team. It will be available on the next theme update.

  If you need it sooner please send an email using the contact form in the link below, just saying that you need the fixed version of Cardinal because you couldn’t scroll on Mobile.

  http://themeforest.net/user/SwiftIdeas

  thanks

  -Rui

  January 27, 2015 at 11:40 am #144644
  Paul Victor

  Member

  Post count: 87

  Hi Rui,

  What exactly was the fix? I’m experiencing it as well and I can’t update the theme currently due to some office permissions.

  January 27, 2015 at 12:00 pm #144655
  creolerim

  Member

  Post count: 14

  Adding the custom css above didn’t work for me.
  I’ll wait for the update.
  Thanks Rui.

• Back to forum

  Posted in: Cardinal