New Landing › How can we help? › Themeforest Theme Support › Neighborhood › After theme update product carousel is not working

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    Posted in: Neighborhood
  • January 21, 2015 at 10:42 am #142950
    joeyw
    Member
    Post count: 78

    Hi, I have updated to the most recent theme but the product carousel isn’t working correctly on the homepage. There is a product that has dropped down, and also when you click on the arrows they make the site jump up to the top rather than rotate the products around.

    Please help, the site is due to go live this friday!

    Thanks
    Jo

    January 21, 2015 at 11:28 am #142982
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am not able to view your website. There is Authorization window before view of your website.
    Thanks
    Mohammad

    January 21, 2015 at 11:43 am #142998
    joeyw
    Member
    Post count: 78
    This reply has been marked as private.
    January 21, 2015 at 11:44 am #143001
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I already tried but its not working.
    Thanks
    Mohammad

    January 21, 2015 at 11:50 am #143007
    joeyw
    Member
    Post count: 78
    This reply has been marked as private.
    January 21, 2015 at 1:26 pm #143075
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I checked and found that its working perfect with me. Please check after clear the cache of browser.
    Thanks
    Mohammad

    January 21, 2015 at 2:22 pm #143108
    joeyw
    Member
    Post count: 78
    This reply has been marked as private.
    January 21, 2015 at 2:29 pm #143112
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779
    This reply has been marked as private.
    January 21, 2015 at 2:30 pm #143113
    joeyw
    Member
    Post count: 78

    sorry this page http://graphtecgb.co/craft-sector/

    Thanks

    January 21, 2015 at 4:08 pm #143133
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    You have some errors in the javascript console that can be causing this.

    https://www.dropbox.com/s/9yp1dony6yv6cmt/error_in_javscript_console.png?dl=0

    Did you made any additional in the Parent theme files?

    -Rui

    January 21, 2015 at 4:19 pm #143137
    joeyw
    Member
    Post count: 78

    No I don’t think so, there has been lots of different jobs carried out, mainly on the child theme. They did want a facebook feed at one point but it was upsetting the page, so I deactivated and the problem went away. But looks like something is happening again.

    January 21, 2015 at 4:21 pm #143138
    joeyw
    Member
    Post count: 78

    I changed host yesterday, could this have something to do with it?

    January 21, 2015 at 5:33 pm #143169
    joeyw
    Member
    Post count: 78
    This reply has been marked as private.
    January 21, 2015 at 7:07 pm #143190
    joeyw
    Member
    Post count: 78
    This reply has been marked as private.
    January 22, 2015 at 1:36 pm #143454
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Now the site is asking for an user/password on a modal window. Can you provide those?

    -Rui

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    Posted in: Neighborhood
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