New Landing How can we help? Themeforest Theme Support Neighborhood Problem after theme options reset

Viewing 5 posts - 1 through 5 (of 5 total)
  • #142708
    MBzwo
    Member
    Post count: 45

    I ve accidently resetted the theme options of my neighborhood theme. I did not export the settings before. I tried to restore the whole installation from my backup. The frontend looks fine again if not logged in, like before the reset.
    Surprisingly in the backend there are still the default settings saved. As soon as i am logged in, the page appears in default settings (i`ve already changed the logo and added my custom css). What went wrong? How can i get my settings from backup?
    Thanks in advance-
    johann

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    #142723
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Try clearing your browser cache. Are you using any cache plugin?

    – Kyle

    #142749
    MBzwo
    Member
    Post count: 45

    Okay, i cleared browser cache, strange behavior now. The start pages header now appears different from the header on product pages (see attachment). I am using WP SUperCache, cache is cleared.

    THX

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    #142784
    MBzwo
    Member
    Post count: 45

    solved, i changed the theme options manually; thx 4 support!

    #142804
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    No problem

Viewing 5 posts - 1 through 5 (of 5 total)

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