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    Posted in: Neighborhood
  • January 14, 2015 at 2:39 pm #141468
    GTS75
    Member
    Post count: 240

    I have recently integrated my WooCommerce site with AfterShip to allow my customers to check their order status. The functionality seems to work with the theme no-problem, but under the box where users enter their tracking number and press enter, a drop down box appears, but gets cut off by the footer of my site. You can see the box expand downwards, however the page itself doesn’t allow you to scroll down to see the newly expanded drop down.

    Try this link: http://gtsclothing.com/track/

    And enter the tracking code 9405509699939573150334.

    You’ll see the box expand but remain hidden. Is there a way to edit the code of the theme to make it so users can see the entire box? Or what else would be causing this if it’s not something to do with the themes functionality? I know this involves the AfterShip plugin as well as WooCommerce, but I don’t think it’s either of the two causing the problem.

    I can provide login credentials if needed.

    Thanks in advance for the help.

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    January 14, 2015 at 3:20 pm #141491
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    I guess this Track page was created by you. Try to insert a Blank Spacer using the Swift Page Builder. This way you will increase it enough to display the tracking info.

    -Rui

    January 14, 2015 at 4:02 pm #141505
    GTS75
    Member
    Post count: 240

    Yes I created the Track page. Using a Blank Spacer seems to be a bandaid of a fix and doesn’t really get at the root of the problem. Also, tracking details are different depending on where in the country I’m shipping to – so there’s no one size fits all spacer px to fit all label details, and I’d rather not have a huge blank space on my page before the user clicks ‘Track’. Any other ideas for ways to fix this?

    January 14, 2015 at 4:11 pm #141508
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you provide admin access to check the content of this page?

    This seems to be a problem of the css in the code of Aftership.

    -Rui

    January 14, 2015 at 4:31 pm #141515
    GTS75
    Member
    Post count: 240
    This reply has been marked as private.
    January 14, 2015 at 4:59 pm #141519
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Thanks. Tried some css but didnt made it to work.
    Will send it to the development team to see if it’s possible to find an easy css fix.

    -Rui

    January 14, 2015 at 5:05 pm #141521
    GTS75
    Member
    Post count: 240

    Thanks for trying. Have you ever seen an issue like this? And what’s the process like with the development team – will I be notified of any updates?

    January 14, 2015 at 5:56 pm #141524
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    For me it’s a css problem in the code you have in the iframe css.
    My colleague will reply you here as soon has it takes your topic if there’s something we can do in our side because.

    Let’s wait for the reply.

    -Rui

    January 14, 2015 at 7:05 pm #141537
    GTS75
    Member
    Post count: 240

    Okay thanks.

    January 15, 2015 at 12:37 pm #141700
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    hi,
    I have resolved the issue through this custom css code:-

    /* TRACK CODE*/
#as-container-142125026738461{height:auto!important;}
#as-container-142125026738461 iframe{height:auto!important;min-height:850px;}
.tracking-widget{height:100%!important;}

    Thanks

    Mohammad

    January 15, 2015 at 4:30 pm #141791
    GTS75
    Member
    Post count: 240

    You’re the man Mohammad! Thanks for fixing that. I have one more question. How come there is such a large blank space under the Track button? Is there a way to have the page end right below the box like normal and then once a user enters their tracking number, THEN then page expands downwards to fit the box length.

    Is this possible?

    Thank you x a million!

    Dan

    January 15, 2015 at 4:48 pm #141795
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I already tried as you demanded but thats need a lot javascript code to make it possible. I have code but thats not working for iframe element.
    Thanks
    Mohammad

    January 15, 2015 at 4:49 pm #141796
    GTS75
    Member
    Post count: 240

    Just to be sure – you already added the CSS to the site correct? So it should be working now without me having to do anything?

    Also, just one little MASSIVE problem…it works in Chrome, but not Safari. Any idea what could be causing this?

    January 15, 2015 at 4:50 pm #141797
    GTS75
    Member
    Post count: 240

    Why isn’t the code working with the iframe element? I understand it’s a lot of work, but I can pay for the extra work to have it done.

    January 15, 2015 at 6:35 pm #141828
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I spent many hours but i am not able to fix the issue. Please hire developer to make it perfect.
    Thanks
    Mohammad

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