New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Main Menu Display Problems

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    Posted in: Neighborhood
  • January 7, 2015 at 11:10 am #139619
    4boards
    Member
    Post count: 37

    Since updating to Neighborhood 2.05 we have a problem with the Main Menu displaying product categories, some menu items have dropped off the MAIN MENU, if they are added back in, they do not get saved and also the THEME NAVIGATION setting gets changed from MAIN MENU to -SELECT- which in effect means the menu is no longer displayed.

    We have a development site http://www.dev.4boards.co.uk which is running WP 4.01 and Neighborhood 1.93, all the menus work fine with this site.

    There are 74 items on the production site (4boards.co.uk) and 82 on the development site (dev.4boards.co.uk)

    Both sites use a child them.

    January 7, 2015 at 12:17 pm #139657
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Can you provide a screenshot of that menu configuration that is not saved?
    Can we also have access to your production site?

    Did you installed any plugin recently?

    Thanks

    -Rui

    January 7, 2015 at 4:38 pm #139743
    4boards
    Member
    Post count: 37
    This reply has been marked as private.
    January 8, 2015 at 9:31 am #139904
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    It seems any plugin conflict. Please deactivating all plugins except woocommerce to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    Thanks
    Mohammad

    January 9, 2015 at 9:58 am #140282
    4boards
    Member
    Post count: 37

    Disabled all plugins except WOOCOMMERCE and ULTIMATE COMING SOON, problem unchanged.

    January 9, 2015 at 10:54 am #140298
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please always provide correct admin login detail.
    Thanks
    Mohammad

    January 9, 2015 at 11:12 am #140306
    4boards
    Member
    Post count: 37
    This reply has been marked as private.
    January 12, 2015 at 6:38 am #140758
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please ask at your hosting provider to set the following two values in PHP.
    `suhosin.post.max_vars = 5000
    suhosin.request.max_vars = 5000 `

    Thanks
    Mohammad

    January 17, 2015 at 2:40 pm #142176
    4boards
    Member
    Post count: 37

    That has solved the problem, thanks.

    January 17, 2015 at 4:51 pm #142181
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    You most welcome. I am glad that your issue resolved.
    Thanks
    Mohammad

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    Posted in: Neighborhood
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