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  Posted in: Neighborhood
• January 2, 2015 at 12:01 pm #138605
  talent-o

  Member

  Post count: 87

  Once i go into “theme option” and then into “woocommerce options”, i need to change some text (for example inside the “new account text” box)

  i tried to do it many times, but it seems it is impossible to save any change

  could you please check and fix?

  thank you

  January 2, 2015 at 12:09 pm #138607
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  I manage to do it without any problem.
  Can you clear your browser cache and try again?

  -Rui

  January 2, 2015 at 12:21 pm #138609
  talent-o

  Member

  Post count: 87

  hi

  thank you for your prompt answer.

  I tryed to clear caches, but for me it does not work. Once i try to save changes, all words return as before.

  January 2, 2015 at 12:25 pm #138611
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Are you using the same user you provided us?
  If not can you try with that user.

  You can also place the text in a private reply for the new account text so I can save it so you can confirm if you see the changes or not.

  -Rui

  January 2, 2015 at 12:27 pm #138612
  talent-o

  Member

  Post count: 87

  yes the user is the same

  January 2, 2015 at 12:42 pm #138621
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  I’m using chrome browser, also try in a different browser.

  -Rui

  January 2, 2015 at 12:58 pm #138626
  talent-o

  Member

  Post count: 87

  so:
  it seems that with another browser it works.
  But it seems to work with my browser too (safari). The problem is that i do not see the changes saved on the front end of the admin page even if the changes are effective.

  do yopu have any explanation for this?

  January 2, 2015 at 2:04 pm #138635
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  that can be only cache. Also try to disable all plugins except woocommerce to discard any plugin conflict, and check what you see in the frontend.

  -Rui

  January 2, 2015 at 2:15 pm #138637
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  This was what I saw in the frontend and in the admin.
  https://www.dropbox.com/s/ddjrnjgxesdinnv/new-account-text-issue.png?dl=0

  -Rui

  January 3, 2015 at 2:22 pm #138756
  talent-o

  Member

  Post count: 87

  Hi Rui

  problem was Jetpack

  Deactivating the plug in everything works fine.

  thank you for support.

  ciao

  January 5, 2015 at 9:48 am #138920
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I am glad that you managed to resolve the issue. Thanks Rui.
  Mohammad

  January 9, 2015 at 4:24 pm #140414
  talent-o

  Member

  Post count: 87

  hi everybody,

  sorry but i’ve to come back to the problem…
  i thought it was solved but today i noticed that nothing has changed: inside “theme options” for example into the woocommerce options or footer options, it is not possible to save text changes

  please check and try to fix

  thank you!

  January 9, 2015 at 5:45 pm #140452
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Once again I changed it without any problem. Added the word “testing” in the New account text.

  It’s difficult to help without being able to reproduce the issue.

  Try again to clear the cache and with the chrome browser. Also try in a different computer.

  -Rui

  January 9, 2015 at 5:48 pm #140453
  talent-o

  Member

  Post count: 87

  where is the new account area?

  January 9, 2015 at 5:52 pm #140457
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  In Theme Options-> Woocommerce options

  https://www.dropbox.com/s/jbkdomgah6fyioi/new_account_textt.png?dl=0

  -Rui

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  Posted in: Neighborhood