New Landing › How can we help? › Themeforest Theme Support › Joyn › Number of comments display, not matching actual number of comments

Viewing 15 posts - 1 through 15 (of 19 total)
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    Posted in: Joyn
  • December 29, 2014 at 8:18 am #138074
    mhote
    Member
    Post count: 394

    Hi, please see: http://hoteliyo.com/hotel-average-daily-rates/ for example. After changing our site to Joyn, the number of comments says 5, but there’s actually more. How can we ensure the number of comments displayed is accurate? Thanks!

    December 29, 2014 at 9:57 am #138103
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I see only 5 comments with 2 replies that is correct.
    Thanks
    Mohammad

    December 29, 2014 at 10:06 am #138105
    mhote
    Member
    Post count: 394
    This reply has been marked as private.
    December 30, 2014 at 9:46 am #138275
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Are you using any comment plugin? May i have your login detail to inspect and resolve the issue?
    Thanks
    Mohammad

    December 30, 2014 at 9:52 am #138276
    mhote
    Member
    Post count: 394
    This reply has been marked as private.
    January 2, 2015 at 4:29 am #138528
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I am getting this error. You do not have sufficient permissions to access this admin page.
    Thanks
    Mohammad

    January 2, 2015 at 4:41 am #138530
    mhote
    Member
    Post count: 394
    This reply has been marked as private.
    January 5, 2015 at 10:36 am #138938
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    I installed a plugin named WPIDE to edit theme files but i dont see any menu links to access it. Why are you not giving full permission to edit files through any plugin?
    Thanks

    January 5, 2015 at 10:53 am #138942
    mhote
    Member
    Post count: 394
    This reply has been marked as private.
    January 5, 2015 at 1:21 pm #139037
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me SFTP login detail to inspect and resolve the issue.
    Thanks
    Mohammad

    January 6, 2015 at 2:04 am #139197
    mhote
    Member
    Post count: 394
    This reply has been marked as private.
    January 6, 2015 at 8:39 am #139216
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    Please provide me correct FTP login detail.
    Thanks
    Mohammad

    January 6, 2015 at 8:43 am #139217
    mhote
    Member
    Post count: 394
    This reply has been marked as private.
    January 6, 2015 at 10:24 am #139281
    Mohammad – SUPPORT
    Moderator
    Post count: 27441

    Hi,
    The developer of theme will assist you shortly. So please wait for him.
    Thanks
    Mohammad

    January 11, 2015 at 4:50 am #140605
    mhote
    Member
    Post count: 394
    This reply has been marked as private.
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    Posted in: Joyn
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