New Landing › How can we help? › Themeforest Theme Support › Neighborhood › Tabs – can you add support for "WooCommerce Custom Product Tabs Lite"?

Viewing 14 posts - 1 through 14 (of 14 total)
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    Posted in: Neighborhood
  • July 30, 2013 at 9:13 pm #13696
    kingrobb
    Member
    Post count: 31

    Hello – the limitation for customizing woocommerce tabs was extended with the following plugin …

    http://wordpress.org/plugins/woocommerce-custom-product-tabs-lite/

    … this plugin has worked with every theme I have added it to except yours. Is there any chance you might be able to add support for this?

    Thanks.

    August 1, 2013 at 11:22 am #13971
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hi,

    can you by any chance contact the plugin developers about this problem?
    There is a massive amount of plugins out there on the market. Each and every one is created by a different developer who uses their own techniques and code.
    Because of this, we cannot guarantee that everyone of them will work with our theme. When an issue arises, we will certainly try to do what we can to fix it though. The best thing to do first is to report the issue to the plugin developer because they know their own code better than we do. Let us know what the plugin developer reports back and we will see what can be done!

    Thanks and all the best!

    August 26, 2013 at 4:42 pm #18182
    gkapoor
    Member
    Post count: 6

    I have a similar request on an another plugin. The plugin works fine on the WP default themes which adds a Custom tab on the product page. However, the custom tab doesn’t show in the Neighbourhood theme. I contacted the plug-in developer and here is his response:

    “That’s the woocommerce_product_tabs filter. Some themes override the templates and fail to include the pre-existing WooCommerce hooks (it would be up to the theme owner to update their theme)”

    So, I am not sure who and how to fix this issue.

    Thanks

    August 28, 2013 at 12:06 pm #18562
    Melanie – SUPPORT
    Member
    Post count: 11032

    Hey, I’m afraid the code that interferes with it seems to be woocommerce, so we cannot influence that 🙁

    August 28, 2013 at 3:20 pm #18626
    kingrobb
    Member
    Post count: 31

    Thanks Melanie for your reply. Why then do you suppose that this plugin works with woocommerce on a base WP theme and not yours (that is if the interference is woocommerce as you say)? What did you think of the comment from the plugin developer … “That’s the woocommerce_product_tabs filter. Some themes override the templates and fail to include the pre-existing WooCommerce hooks (it would be up to the theme owner to update their theme)”?

    August 29, 2013 at 5:55 am #18784
    gkapoor
    Member
    Post count: 6

    Completely agree with @kingrobb comment.

    Please provide some technical explanation on the “interference”. You guys have developed your theme(s) on in-house developed framework which is not easy to comprehend by other developer so you guys are in the best position to answer and resolve this issue.

    August 30, 2013 at 5:17 pm #19195
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Hey guys,

    We provided an alternative display method for the tabs in the use of an accordion, which we viewed as a better solution. We’ll investigate if we can change our integration to work with the plugin.

    – Ed

    August 30, 2013 at 5:26 pm #19200
    kingrobb
    Member
    Post count: 31

    That would be appreciated Ed. Thanks.

    August 31, 2013 at 10:17 am #19248
    gkapoor
    Member
    Post count: 6

    BTW, I am not planning to use the Custom Product Tabs Lite plugin. I am having the same issue with another plugin, WooCommerce Product Vendors. If you can provide some reference in your swift framework or some sort of hook information on to the accordion interface, I can ask the plugin developer to look into.

    September 1, 2013 at 7:24 pm #19308
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    What does the Product Vendors plugin do exactly? Hopefully I can help with that.

    – Ed

    September 3, 2013 at 5:01 am #19532
    gkapoor
    Member
    Post count: 6

    It’s a multi-vendor woocommerce plugin which allow individual sellers to list and sell their items. The issue I am having is that the theme is not showing the “Seller Info” tab on the product page, for e.g. http://wc.mgates.me/product/kitchen-craft-home-made-glass-terrine-jars/

    September 3, 2013 at 5:39 pm #19661
    Swift Ideas – Ed
    Keymaster
    Post count: 15264

    Ok, we’ll see what we can do for the following update after the one that’s up next.

    – Ed

    September 3, 2013 at 5:42 pm #19666
    kingrobb
    Member
    Post count: 31

    Thanks Ed – I would appreciate that as I was using my extra to handle associate product downloads (flyers, manuals, spec’s etc). And those can currently not be seen.
    Robb

    September 4, 2013 at 1:34 pm #19875
    Melanie – SUPPORT
    Member
    Post count: 11032

    Okay great, thanks for the patience!

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