New Landing How can we help? Themeforest Theme Support Neighborhood fa Icon Shortcodes not appearing

Viewing 12 posts - 1 through 12 (of 12 total)
  • #135992
    Adora
    Member
    Post count: 22

    Hello Swift Support,

    our icon shortcodes are not showing up. The containers work fine, but the icons are not appearing, with or without containers. Also tested adding from FontAwesome direct and it works (but if we apply stacking in Text Blocks shortcode then it messes up, however this is not the issue for now, just the icon shortcodes not working).

    Please advise, thank you.

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    #135995
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Likely that both your icon color and icon container background are both black. Please change this int he color customiser

    – Kyle

    #135998
    Adora
    Member
    Post count: 22

    Hi Kyle,

    we haven’t messed with the color customiser yet. I’ve attached the screenshot for you. Also we used inspect element on the icon and container, the icon seems to exist..

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    #136000
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you please check the login, it doesn’t work for me

    – Kyle

    #136002
    Adora
    Member
    Post count: 22
    This reply has been marked as private.
    #136005
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Can you please try with the icon box page builder asset instead of the shortcode?

    – Kyle

    #136014
    Adora
    Member
    Post count: 22
    This reply has been marked as private.
    #136016
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Ahh sorry it’s not in Neighborhood. Can you try generating the shortcode again?

    – Kyle

    #136017
    Adora
    Member
    Post count: 22
    This reply has been marked as private.
    #136018
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    For some reason it’s doubling the fa-

    For e.g.

    class="fa-fa-android"
    

    Will have to get the developer to check this

    Can you try changing the image property to android instead of fa-android?

    – Kyl

    #136019
    Adora
    Member
    Post count: 22

    Wow that worked, big thanks Kyle!
    I guess i’ll use this workaround for now? Will the dev master be able to come up with some str_replace php patch in case it breaks in the future?

    #136023
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Yeah will fix it for the next update

    – Kyle

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