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  Posted in: Neighborhood
• July 29, 2013 at 11:49 am #13366
  dejavu

  Member

  Post count: 128

  Where are the shortcodes located? When I click on the shortcodes icon on the add product page, I get a white empty box.

  July 30, 2013 at 2:38 pm #13595
  Melanie – SUPPORT

  Member

  Post count: 11032

  Hi!

  This does not happen on our installations, so if you need help with a specific problem on your website, I would always need to see your site live please.
  Could you tell me your website URL please? You can do so by typing it into a reply.
  If you want to send a private reply that only you and the admins can see it, please scroll down and enable the checkbox to do so.

  Also, we might need to check the backend of your website, so to speed things up, could you let me know your login details please?

  Thanks and cheers!

  August 10, 2013 at 9:39 am #15620
  dejavu

  Member

  Post count: 128

  This reply has been marked as private.
  August 27, 2013 at 8:32 am #18294
  Swift Ideas – Ed

  Keymaster

  Post count: 15264

  I’m seeing a 500 error on:

  /includes/swift-framework/sf-shortcodes/interface.php?ver=358-24485 500 (Internal Server Error)
  

  Can you please ask your host to check this, it’s likely a permissions/htaccess issue.

  – Ed

  August 27, 2013 at 8:36 am #18295
  dejavu

  Member

  Post count: 128

  I will ask them to look into it.

  Thanks for responding.

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  Posted in: Neighborhood