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  Posted in: Dante
• November 13, 2014 at 3:00 pm #128058
  rwolfenden

  Member

  Post count: 66

  Hi,

  On my website when someone clicks through to a post, the page isn’t loading completely on the first attempt? Sometimes if you click through again you can get a full page load, but more often that not you can’t.

  See attached screen grab, you can see the large red banner (which is supposed to be aligned with the footer) is at the top of the page and there’s a white block in between that and the footer.

  Could someone take a look for me please. I’ve not changed any plug ins or anything to cause this so Im out of ideas.

  Thanks,
  Rob

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  November 13, 2014 at 3:13 pm #128065
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Can you provide us admin access to check your settings?
  Please use the private reply option.

  -Rui

  November 13, 2014 at 5:19 pm #128136
  rwolfenden

  Member

  Post count: 66

  This reply has been marked as private.
  November 14, 2014 at 12:53 pm #128368
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  Already checked and it probably seems to be a plugin conflict. Maybe that social floating icons.

  Since you have about 30 plugins active I will ask you to deactivate them all and test again if the page loads.

  If it works you have to activate the plugins until finding the problematic one.

  -Rui

  November 14, 2014 at 12:57 pm #128372
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  I checked many times and found perfect your website each time. If you are still facing this issue then its related with your hosting or internet connection. You should check with another machine at different location.

  Thanks
  Mohammad

  November 14, 2014 at 1:11 pm #128380
  rwolfenden

  Member

  Post count: 66

  Hi Both,

  Thanks for the replies so far I’ve tried:

  1) Deactivating and reactivating/testing all plug ins.
  2) Tested on two different machines (1 x Mac, 1 x Win) on two different Wi-Fi networks plus an iPhone 5s and iPhone 6

  This is happening across all of the above, so I’m not sure how to debug and find the source of the problem.

  The above was the first two things I tried before contacting you (and after to double check).

  Rob

  November 14, 2014 at 1:17 pm #128384
  Mohammad – SUPPORT

  Moderator

  Post count: 27441

  Hi,
  Can you please contact at hosting provider about this issue?
  Thanks
  Mohammad

  November 14, 2014 at 1:20 pm #128390
  rwolfenden

  Member

  Post count: 66

  Yep – Already raised a ticket and awaiting reply 🙂

  Ill let you know what comes back from them.

  November 14, 2014 at 1:37 pm #128407
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  ok.Let us know.
  Rui

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  Posted in: Dante