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  Posted in: Dante
• November 10, 2014 at 3:15 pm #127021
  pbi design

  Member

  Post count: 82

  We have a video layer in the slider used on our home page. The slider is made up of image and text layers, as well as a video layer showing a pulse over the images.

  The video layer loads and works well in Chrome, but not at all in Firefox. Instead of seeing the image with the animation overlay, it shows a black box. The same issue occurs in Safari- but after a second or so it disappears and the video will play.

  It seems this issues is related to the slider plug-in. Can you please look into it?

  November 10, 2014 at 3:32 pm #127028
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  Have you uploaded all 3 formats? .webm .mp4 and .ogg

  Different browsers only support certain formats

  – Kyle

  November 10, 2014 at 3:33 pm #127031
  pbi design

  Member

  Post count: 82

  I also thought that updating the plugin might help. The current version is 4.5.9 but it appears there is a more current version 4.6.3. However, it doesn’t show up as being available to update.

  November 10, 2014 at 4:09 pm #127052
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  See my previous comment

  – Kyle

  November 10, 2014 at 4:10 pm #127053
  pbi design

  Member

  Post count: 82

  Ok that’s interesting, I wasn’t aware of that, I’ll try that.

  Will it redirect users to the correct video automatically or does the site have to point each browser to its own video?

  November 10, 2014 at 4:12 pm #127055
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  See this for reference: http://www.w3schools.com/html/html5_video.asp

  – Kyle

  November 11, 2014 at 2:59 pm #127364
  pbi design

  Member

  Post count: 82

  Hi Kyle,

  so we have uploaded all the files in the formats suggested and we’re still running into errors with the slider on Firefox.

  We suspected the file names of the videos might be causing problems so we deleted all the old videos and left only the final slides. And still nothing.

  We have inspected the page with the firefox debug tool and it’s returning a bunch of errors showing that the slider is unable to load the content. See screen shot attached.

  The Revolution slider support staff suggest updating the slider, but the latest version is not currently available through the Dante theme – can you assist us with that as well so we can rule out that being the issue?

  Attachments:

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  November 11, 2014 at 6:07 pm #127438
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Hi,

  You can get the latest version in this topic.
  http://www.swiftideas.com/forums/topic/revolution-slider-latest-version-2/page/2/

  -Rui

  November 11, 2014 at 6:15 pm #127441
  pbi design

  Member

  Post count: 82

  thanks.

  in the meanwhile I found this solution:
  it appears the Firefox slider error is happening because Apache isn’t reporting the MIME type of the video files correctly. To solve this we need to add the following lines to the relevant .htaccess file that covers (at the very least) the folders of the videos that will be played AND add the Apache MIME types into the appropriate configuration file for Apache.

  AddType video/ogg .ogv
  AddType video/mp4 .mp4
  AddType video/webm .webm

  AddType audio/mpeg .mp3
  AddType audio/ogg .ogg
  AddType audio/mp4 .m4a
  AddType audio/wav /wav

  November 11, 2014 at 6:26 pm #127443
  Rui Guerreiro – SUPPORT

  Keymaster

  Post count: 25779

  Great. Glad it’s sorted.
  -Rui

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  Posted in: Dante