New Landing How can we help? Themeforest Theme Support Dante Cannot set gravity form anymore for products

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  • Posted in: Dante
  • #124913
    Gizan86
    Member
    Post count: 252

    Hi,

    I cannot set my gravity forms anymore in my product settings. It used to work correctly before. Please help, at the moment my customers cannot order the products..

    -I set the form in the product backend (see screenshot “1”)
    -Normally the gravity form would show up like screenshot “2”
    -However the product page shows up empty (see screenshot”4″) when an option is selected and only the add to cart button appears. Also on the product page the setting of the form states “None”, so it seems like it cannot save it at all.

    I checked all my product settings but I have no idea why this is possible.
    The url of the product:
    http://www.freshfolds.nl/product/wasserette/was/
    My admin info is included.

    Thank you!!

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    #125362
    Kyle – SUPPORT
    Moderator
    Post count: 35880

    Hi

    Could you do me a favour and enable TwentyFourteen and let me know if the gravity forms work then? I’m not sure if it will be a theme issue or woocommerce issue

    – Kyle

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