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  Posted in: Dante
• October 28, 2014 at 2:04 pm #123708
  341841

  Member

  Post count: 29

  Hi, love the theme however experiencing a few issues.
  The homepage sometimes loads perfectly however occasionally doesn’t load the background video.

  I’ve attached some screenshots.

  Also the button does not have a border on the left a lot of the time.

  Thank you!

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  October 28, 2014 at 2:21 pm #123716
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Hi

  Have you uploaded the video in all 3 formats?

  – Kyle

  October 28, 2014 at 2:23 pm #123719
  341841

  Member

  Post count: 29

  Hi Kyle, I have and the problem persists.

  Could you possibly login and have a look?

  October 28, 2014 at 2:29 pm #123722
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  The video is loading fine for me?

  – Kyle

  October 28, 2014 at 2:52 pm #123726
  341841

  Member

  Post count: 29

  Ahh! Could you try reloading the homepage x10 times.
  It messes up for me around the 5th time onwards.

  October 28, 2014 at 2:57 pm #123729
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Loaded 10/10 times, must be your browser/machine

  – Kyle

  October 28, 2014 at 3:04 pm #123731
  341841

  Member

  Post count: 29

  That’s so weird. I’ve cleared my browsing history and cache and now every-time I reload my page it’s happening consistently.

  Has this happened before?

  October 28, 2014 at 3:04 pm #123732
  341841

  Member

  Post count: 29

  I’m using chrome on a 27inch iMac btw.

  October 28, 2014 at 3:14 pm #123737
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  So am I, and I can assure you there’s been no issue at my end

  – Kyle

  October 28, 2014 at 3:20 pm #123740
  341841

  Member

  Post count: 29

  Could it be an issue with my hosting?

  October 28, 2014 at 3:25 pm #123741
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Unlikely as it’s working for me

  – Kyle

  October 28, 2014 at 3:34 pm #123744
  341841

  Member

  Post count: 29

  Ahh I don’t know what to do. Should I send you a video of it happening?

  October 28, 2014 at 3:35 pm #123745
  341841

  Member

  Post count: 29

  Has this issue ever happened before?

  October 28, 2014 at 3:39 pm #123746
  Kyle – SUPPORT

  Moderator

  Post count: 35880

  Only when all 3 formats weren’t uploaded, your issue isn’t the same. I’ll forward this to my colleague to see if the video loads for him

  – Kyle

  October 28, 2014 at 4:07 pm #123752
  341841

  Member

  Post count: 29

  Thank you very much for taking the time out to help me with this issue.

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  Posted in: Dante