New Landing › How can we help? › Themeforest Theme Support › Dante › Demo Content didn't fully import

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    Posted in: Dante
  • September 24, 2014 at 2:53 pm #114106
    sadproz
    Member
    Post count: 3

    Thanks in advance!

    I recently bought and installed Dante. Following the video tutorials, I installed the demo content xml file. Unfortunately a few images and videos are missing. If you look at my site http://www.seedbyadkos.com you’ll notice the “Full Screen Video” Vimeo video is missing, as well as the blue color background under “A few of Dante’s core features”. Even most, but not all, of the portfolio images are missing. Please advise.

    Thanks!

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    September 24, 2014 at 3:18 pm #114118
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Did you tried to import more than once?
    There’s to many images and they need sometime to upload, can you try to import again?

    -Rui

    September 28, 2014 at 5:16 pm #115178
    sadproz
    Member
    Post count: 3

    Thanks for replying. I did, multiple times. Any other options?

    September 28, 2014 at 9:06 pm #115200
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Can you provide admin access to check if we found any additional error?
    Please use the private reply option.

    -Rui

    September 28, 2014 at 10:29 pm #115212
    sadproz
    Member
    Post count: 3
    This reply has been marked as private.
    September 28, 2014 at 10:59 pm #115219
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Imported a few more times and the missing images appeared.
    I had to set again the image in the Parallax block that has the Video play Button.

    Sometimes if you already have content in your installation it can happen conflicts in the ID’s of posts and images.

    -Rui

    October 1, 2014 at 6:29 pm #116472
    sadproz
    Member
    Post count: 3

    I went through the import process at least 4 times because I wasn’t sure I was doing it right. I’m glad it worked for you.

    Thanks for your help!

    October 1, 2014 at 8:58 pm #116492
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    No problem.
    -Rui

    October 21, 2014 at 11:39 pm #122129
    murageinc
    Member
    Post count: 34

    Can someone confirm if the ALT 10 blue background is something that needs to be imported from the demo XML or if it’s part of the base theme? I’ve already tried importing 3 times and I still have no ALT backgrounds (1 through 10).

    If it is part of the demo XML, is there a way to “manually” install these ALT backgrounds without going through that awful import again?

    October 21, 2014 at 11:54 pm #122133
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    It’s manually managed in the Theme Options-> Asset Background options
    https://www.dropbox.com/s/cewdzij5f4aj9iy/background_options.png?dl=0

    -Rui

    June 3, 2015 at 5:47 pm #181214
    Delvinius
    Member
    Post count: 5

    Hi,
    I have the same Problem, managed to raise the file size limit from 2mb to 64mb, but it is still not importing the content properly.
    I already imported more than 10 times, still there are Images missing, for example the portfolio images.
    Everytime I Import, only 5-10 images are added.
    How often am I supposed to repeat this process until it finally works?
    Also, how long am I supposed to let the page open? Until it stops loading or longer?
    Never got any kind of success message, even after leaving it open for an hour.
    It only lists which files already exist, keeps loading for some seconds and then doesn’t do anything. very frustrating and time consuming.
    Please help.

    June 4, 2015 at 1:35 pm #181438
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi @Delvinius,

    probably due to limitations in the execution of process in your server.
    Can you provide me admin access to I can take a look?

    Use the private reply.

    -Rui

    July 10, 2015 at 3:26 pm #193679
    Delvinius
    Member
    Post count: 5
    This reply has been marked as private.
    July 10, 2015 at 4:14 pm #193693
    Rui Guerreiro – SUPPORT
    Keymaster
    Post count: 25779

    Hi,

    Couldn’t login with those credentials.
    Now what it’s necessary to fix it is to delete all the menus and import the demo content only 1 time.

    -Rui

    July 10, 2015 at 5:37 pm #193718
    Delvinius
    Member
    Post count: 5
    This reply has been marked as private.
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